Managing Difficult People in the Workplace
Learn strategies for handling challenging personalities and interpersonal situations in professional settings, including disagreements with supervisors, aggressive coworkers, egoists, shy team members, fault-finders, and unintentionally rude behavior.
Questions
When people are rude without knowing they are being rude
- Create a dispute
- Discuss with them and make them understand their rudeness
- Walk away politely and come back later. This will defuse the tension
- None of these
How do you deal with fault finders?
- Don’t do any faults
- Invite criticism and try to stay clear of opinion
- None of these
- Both
To make the shy people (who avoid eye contact, blush easily, speak rarely, and never volunteer) speak in meetings, point out them and ask simple questions. This will give confidence to them
- True
- False
Getting work from people who are egoists, show offs, the self centered can be done by
- Flattery; this will motivate them to complete the work faster
- Deny them the oxygen of attention and they will wither away
- Both
- None of these
Handling aggressive people without getting thumped on the nose can be achieved by having proper information in hands. It will make the people think twice before they mess with you again
- True
- False
What should you do if you disagree with a position the boss has taken during an office meeting?
- Kindly suggest a different alternative, but do so respectfully
- Look to fellow co-workers for support, then respectfully disagree with your boss
- Wait until after the meeting, then respectfully request an audience with your boss where you might lay out your objections
- Blurt out your opposition; this is a casual, communicative office