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Online Business Communication Basics

Learn essential skills for professional online communication, including digital identity, message board etiquette, and understanding online communication differences from face-to-face interaction.

5 Questions Published
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Questions

Question 1 Multiple Choice (Single Answer)

What does "ACK" mean when used on a message board?

  1. "Oh no!"
  2. "And careful knowledge"
  3. "Acknowledged"
  4. "After care is kept"…
Question 2 Multiple Choice (Single Answer)

What does "HTH" mean in an email or on a message board?

  1. "Here there here"
  2. "Help the human"
  3. "Hope this helps"
  4. NA
Question 3 Multiple Choice (Single Answer)

When posting in a chat room or message board, you should be ______.

  1. Brief
  2. Understandable
  3. Knowledgeable
  4. All of the above
Question 4 Multiple Choice (Single Answer)

There are many differences between online postings and face-to-face communication. What one critical difference should users remember?

  1. Your face can't be seen, so it's harder to convey your thoughts and intentions and easier to be misunderstood
  2. While cursing is Ok in real life, it's prohibited online
  3. Written communication should be more polished and formal than real life verbal communication
  4. You are virtually invisible, so you can get away with a lot more
Question 5 Multiple Choice (Single Answer)

To help establish your online identity, what should you do?

  1. Create a cute "emoticon" that's all yours
  2. Use silly jokes and quotes to establish yourself
  3. Create a signature
  4. Type in caps, so people pay attention
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