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Microsoft GFS IT Service Management
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The OLA definition of Sev 1 is
AnswerClick to flip back
A
Time to Ticket 5 Mins >> Time to Triage 15 Mins >> Time to Engage 15 Mins >> Crisis Management Touch point 15 Mins >> Time to Resolve /Escalate 60 Mins
💡 Explanation:
The Sev 1 OLA defines specific timelines: 5 minutes to ticket, 15 minutes to triage, 15 minutes to engage, 15 minutes for crisis management touchpoint, and 60 minutes to resolve/escalate. Option A has the correct sequence. Option B incorrectly shows 5 minutes for triage instead of 15.