Microsoft GFS IT Service Management

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Multiple Choice

The OLA definition of Sev 1 is

  1. Time to Ticket 5 Mins >> Time to Triage 15 Mins >> Time to Engage 15 Mins >> Crisis Management Touch point 15 Mins >> Time to Resolve /Escalate 60 Mins
  2. Time to Ticket 5 Mins >> Time to Triage 5 Mins >> Time to Engage 15 Mins >> Crisis Management Touch point 15 Mins >> Time to Resolve /Escalate 60 Mins
  3. Time to Ticket 15 Mins >> Time to Triage 15 Mins >> Time to Engage 15 Mins >> Crisis Management Touch point 15 Mins >> Time to Resolve /Escalate 60 Mins
  4. None of above
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