Question 1

Microsoft SRGS grammar validation tool is used to find

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Ambiguous branches and to check the syntax.
Ambiguous branches, Cascading phrases,normalization errors and to check the syntax.
Cascading phrases and normalization errors only.
Normalization errors only.

Answer

Correct Option: C

Question 2

In Customer Voice Portal , ICM stands for

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Intelligent Contact Management
Interaction Contact Management
Integrated Customer Management
Intelligent Customer Management

Answer

Correct Option: A

Question 3

Which is a false statement regarding the scope of VoiceXML

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Recognition of spoken input.
Recognition of DTMF input.
Telephony features such as call transfer and disconnect.
The auto response to the customer's call.

Answer

Correct Option: D

Question 4

Which is false about VoiceXML

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VoiceXML 3.0 is the current release we are using.
VoiceXML has a scope of DTMF input as well as Voice inputs
VoiceXML is a dynamic one.
Voice Browser is a component of VoiceXML

Answer

Correct Option: A

Question 5

VoiceXML have a telephony features like _________ and__________

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Memory allocation and disconnect
Call transfer and disconnect
Call transfer and automatic connection
Automatic detection and disconnect.

Answer

Correct Option: B

Question 6

___________ is used in Matrix utilized in routing decisions to override a destination based on specific flags on a Rogers' customer account such as Fraud and Internet Abuser.

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Interaction Routing
Integrated Routing
Intelligent Routing
Intelligent decision management

Answer

Correct Option: C

Question 7

For a medium risk Rogers' customer which statement is true.

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PIN should be defined.
PIN should be defined. If no pin , postal code should be defined.
PIN should be a four digits.
None is true.

Answer

Correct Option: B

Question 8

Which is the third Generation of IVR

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Speech input and speech output
Touch tone input and voice output
Multi modal Modes of Input and Multimedia Output.
Speech Input and Output and Visual Output.

Answer

Correct Option: D

Question 9

What are all the interaction and maintenance services provided by TCS to IVR systems

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VXML, DTMF technology and graphical & Video Output
VXML , Text to Speech and computer telephony Integration and Speech recognition
DTMF, Text to Speech and computer telephony Integration and Speech recognition
DTMF, Text to Speech, Computer telephony Integration ,Speech recognition and graphical output

Answer

Correct Option: D

Question 10

In which year Rogers deployed the Speech-enabled IVR system________

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2001-2002
2002-2003
2003-2004
2004-2005

Answer

Correct Option: C

Question 11

Rogers' Core IVR handle approximately

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4.5 Millon calls per year
4.5 Million calls per month
5 Million calls per year
5 Million calls per month

Answer

Correct Option: B

Question 12

Customer Profile Database in Rogers' IVR was build in

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Oracle 10g platform
Oracle 9i Platform
Oracle 8g platform
Oracle 11i Platform

Answer

Correct Option: A

Question 13

Which belongs to fourth generation of IVR

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Speech Input and Output and Visual Output.
Multi modal Modes of Input and Multimedia Output.
Speech Input and Output.
Touchtone input and voice Output.

Answer

Correct Option: B

Question 14

In future the IVR systems will read and react based on customer's

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Facial Expressions and Emotions
Smile
Hearing capacity
Speaking capabilities

Answer

Correct Option: A

Question 15

Main advantage of IVR system is

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It is a 24X7 application
The menus are short
Personalized experience
Time out problems

Answer

Correct Option: A

Question 16

The purpose of CPD2 database in Rogers' IVR is/are

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Retrieving customer details only
Voluntary and involuntary routing functions and caller identification.
to support the Identify Caller, Authenticate Caller, Voluntary and Involuntary Routing functions of the Main Menu call flow.
None.

Answer

Correct Option: C

Question 17

Which statement is true.

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IVR receives the target VDN and transfers the call to the VDN on the Avaya switch through Genesys CTI.
IVR receives the target VDN and transfers the call to the VDN on the Genesys CTI through Avaya switch.
IVR receives the target VDN and transfers the call to the VDN on the Avaya switch without Genesys CTI.
None

Answer

Correct Option: A

Question 18

The existing Intervoice speech IVR platform in Rogers will be replaced with___________

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VXML based touchtone Platfom.
CTI
Avaya Switch.
Genesys CTI.

Answer

Correct Option: A

Question 19

False. Not necessary to be a customer to Rogers. Even we can call by having other service provider.

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French and German
Spanish and English
English and French
English and Spanish

Answer

Correct Option: C

Question 20

Middleware business layer to Supersystem using the MQ infrastructure through

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JMS
JDBC
RMI
CPD2

Answer

Correct Option: A

Description: testing Online Quiz - 107
Number of Questions: 20
Created by: Aliensbrain Bot
Tags: testing

testing Online Quiz - 107

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