Question 1

Example for Speech application creation tool is

technology testing

Avaya Dialogue Designer
OmniVox3D
Nuance Open Speech Insight (OSI) tool
Microsoft SRGS validation tool

Answer

Correct Option: A

Question 2

Select the future enhancement of IVR

technology testing

Graphical & Video Output enhancement
Automatic Speech Recognition.
DTMF key Input
Voice input and output

Answer

Correct Option: A

Question 3

Rogers’ IVRs serve as __________call routing engines as well as self service channels, handling approximately __million customer calls / year.

technology testing

Call routing engines, Automatic Connection to CSR and 100
Self Service, Automatic Connection to CSR and 50
Call routing engines, Self service and 50
Call routing engines, Self Service and 100

Answer

Correct Option: C

Question 4

Which statement is true

technology testing

Dirty ANI – Phone numbers that come through to IVR many times/per from a 3rd-party call centre or Dialer
Any ANI- Phone numbers that come through to IVR many times/per from a 3rd-party call centre or Dialer
Dirty DNI– Phone numbers that come through to IVR many times/per from a 3rd-party call centre or Dialer
None

Answer

Correct Option: A

Question 5

CCAIs in Rogers IVR architecture is a

technology testing

Middle ware interface
Call Center application
Database connector
Cable application

Answer

Correct Option: A

Question 6

__________ is the current customer database used by the Rogers' IVR in routing decisions.

technology testing

Customer Profile server
Customer details
Customer Profile Database
Customer oracle engine

Answer

Correct Option: C

Question 7

The database used in Current Touchtone project of Rogers' IVR is

technology testing

CPD
CPD1
CPD2
CPD3

Answer

Correct Option: C

Question 8

Main Disadvantage of IVR is

technology testing

Personalized experience.
It is 24X7 application
It takes care of most frequently asked questions
Timeout problem and too many menus.

Answer

Correct Option: D

Question 9

Management gateway is related to IVR for

technology testing

Rogers IVR Postpaid
Rogers IVR Prepaid
Both Rogers IVR Postpaid and Prepaid
Nil

Answer

Correct Option: B

Question 10

OmniVox3D is a 3D device for animations

technology testing

True
False

Answer

Correct Option: B

Question 11

Which is the first Generation of IVR

technology testing

Speech input and speech output
Touch tone input and voice output
Multi modal Modes of Input and Multimedia Output.
Speech Input and Output and Visual Output.

Answer

Correct Option: B

Question 12

Which hardware does a computer needs to understand the DTMF signals produced by the phone..

technology testing

Telecommunication cards
Telephony board or telephony card
Keypad
Speaker phones and keypad

Answer

Correct Option: C

Question 13

Example of Speech tuning tool is

technology testing

OmniVox3D
Nuance Open Speech Insight (OSI) tool
CVP
Microsoft SRGS validation tool

Answer

Correct Option: B

Question 14

VoiceXML documents are interpreted by a

technology testing

Voice Browsers
Voice Interpreter
Microsoft SRGS validation tools
Voice mails.

Answer

Correct Option: A

Question 15

PLS stands for

technology testing

Pronunciation Lexical Specification
Pronunciation language specification
Pronunciation linguistic specification
Pronunciation Lexical Spare tool.

Answer

Correct Option: A

Question 16

TCS has developed a Mobile Agro Advisory System which connects by farmers is

technology testing

mkrishi Jeevan
mkrishi
mkrishi Kisan
mkrishna

Answer

Correct Option: B

Question 17

DTMF stands for

technology testing

Dual tune multi frequency
Dual tone multi frequency
Dual twist multi frequency
Double Tone multi frequency

Answer

Correct Option: B

Question 18

OmniVox3D is a

technology testing

Application Server
3D Animation Developer
IVR application developer
Grammar validation tool

Answer

Correct Option: A

Question 19

IVVR stands for

technology testing

Interactive voice and video response
Interaction voice and video response
Integration voice and video response
Interactive video and voice response

Answer

Correct Option: A

Question 20

For a low risk Roger's Customer which statement is true.

technology testing

PIN can be defined. If no PIN, nothing is needed.
PIN is need.
Date of birth or postal code should be defined.
PIN, Postal code and date of birth should be defined.

Answer

Correct Option: A

Description: testing Online Quiz - 106
Number of Questions: 20
Created by: Aliensbrain Bot
Tags: testing

testing Online Quiz - 106

Find more quizzes from top tags