testing Online Quiz - 105

Description: testing Online Quiz - 105
Number of Questions: 20
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Tags: testing
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CVP stands for

  1. Customer Video Portal

  2. Customer Voice Portal

  3. Customer Voicemail Portal

  4. None.

Correct Option: B

Current version of VoiceXML is

  1. 1

  2. 2

  3. 3

  4. 3.1

Correct Option: B

Customer's call is forwarded to the Agent through________ in Rogers Telecommunication.

  1. SPI

  2. OmniVox3D Application layer.

  3. CTI

  4. PBX, LAN and Host Computer.

Correct Option: D

TCS provides support to ________ IVR systems, in both _______ and ____________ regions on a 24X7 basis executed both at offshore and onsite.

  1. Production, domestic , International.

  2. Automated, domestic , International.

  3. Mobile Agro Advisory ,domestic ,International.

  4. Developing, domestic , International.

Correct Option: A

An order is assigned to a technician and it is currently present in his message queue. When the corresponding order is updated in SGI, will the changes reflect here?

  1. No, changes will not be reflected

  2. No, Technician has to explicitly request the information

  3. Yes, Changes will be reloaded once it is saved in SGI

  4. Yes, a new entry for the WO will be created in the message queue

Correct Option: C

What will the order status in SGI when it is confirmed in MPA?

  1. Confirmed in MPA

  2. Completed in MPA

  3. Confirmed in Advantex

  4. Completed in Advantex

Correct Option: C

What is the correct flow in MPA for completing the order

  1. Enroute, Completed, Onsite

  2. Onsite, Enroute, Completed

  3. Enroute, Onsite, Completed

  4. Dispatch, Enroute, Onsite, Completed

Correct Option: C

Which of the following represents the correct color code for orders in Advantex?

  1. Green for dispatched.

  2. Dark Green for en-route.

  3. Aqua for On site.

  4. None of the above

Correct Option: A

Which option is used in MPA to fetch data from SGI?

  1. Host Inquiry

  2. SGI Inquiry

  3. Push Data

  4. Load Data

Correct Option: A

The flow from SGI to MPA is one way. It is not possible to send information from MPA to SGI.

  1. True

  2. False

Correct Option: B

Which tab is used to describe the RHPc information in MPA?

  1. Other Functions

  2. Box Information

  3. Telephony

  4. Host Inquiry

Correct Option: C

When an order is confirmed in MPA, what should be the address status of the WO in SGI?

  1. The WO should be unlocked

  2. The WO should be locked

  3. It doesn't depend on locking features

  4. None of the above

Correct Option: A

What are the tasks that can be done in MPA?

  1. Add serialized equipment via Completion form.

  2. Work order ‘Give up’ process

  3. Complete order as other than ordered – not all products were installed.

  4. All of the above

Correct Option: D

What are the types of orders that will flow to MPA?

  1. Service order

  2. Work Order

  3. Maintenance order

  4. All of the above

Correct Option: D

When will the orders flow to MPA?

  1. On schedule from CLICK

  2. On dispatch from CLICK

  3. On confirmation from CLICK

  4. On pending from CLICK

Correct Option: B

Which of the following order will not flow to MPA?

  1. RHPc

  2. IBLc

  3. HSD

  4. None of the above

Correct Option: D

CLICK Scheduler is automated.

  1. True

  2. False

Correct Option: B

The same process of order confirmation in MPA can be done through SGI also. Which window is used for this process?

  1. Work order detail window

  2. Product catalog/Change of services window

  3. Enroute, Onsite, Completed

  4. All of the above

Correct Option: C

What types of orders will Advantex display?

  1. Pending orders

  2. Dispatched orders

  3. Confirmed orders

  4. Completed orders

Correct Option: B

Technicians have access to Advantex??

  1. True

  2. False

Correct Option: B
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