Question 1

CVP stands for

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Customer Video Portal
Customer Voice Portal
Customer Voicemail Portal
None.

Answer

Correct Option: B

Question 2

Current version of VoiceXML is

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1
2
3
3.1

Answer

Correct Option: B

Question 3

Customer's call is forwarded to the Agent through________ in Rogers Telecommunication.

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SPI
OmniVox3D Application layer.
CTI
PBX, LAN and Host Computer.

Answer

Correct Option: D

Question 4

TCS provides support to ________ IVR systems, in both _______ and ____________ regions on a 24X7 basis executed both at offshore and onsite.

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Production, domestic , International.
Automated, domestic , International.
Mobile Agro Advisory ,domestic ,International.
Developing, domestic , International.

Answer

Correct Option: A

Question 5

An order is assigned to a technician and it is currently present in his message queue. When the corresponding order is updated in SGI, will the changes reflect here?

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No, changes will not be reflected
No, Technician has to explicitly request the information
Yes, Changes will be reloaded once it is saved in SGI
Yes, a new entry for the WO will be created in the message queue

Answer

Correct Option: C

Question 6

What will the order status in SGI when it is confirmed in MPA?

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Confirmed in MPA
Completed in MPA
Confirmed in Advantex
Completed in Advantex

Answer

Correct Option: C

Question 7

What is the correct flow in MPA for completing the order

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Enroute, Completed, Onsite
Onsite, Enroute, Completed
Enroute, Onsite, Completed
Dispatch, Enroute, Onsite, Completed

Answer

Correct Option: C

Question 8

Which of the following represents the correct color code for orders in Advantex?

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Green for dispatched.
Dark Green for en-route.
Aqua for On site.
None of the above

Answer

Correct Option: A

Question 9

Which option is used in MPA to fetch data from SGI?

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Host Inquiry
SGI Inquiry
Push Data
Load Data

Answer

Correct Option: A

Question 10

The flow from SGI to MPA is one way. It is not possible to send information from MPA to SGI.

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True
False

Answer

Correct Option: B

Question 11

Which tab is used to describe the RHPc information in MPA?

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Other Functions
Box Information
Telephony
Host Inquiry

Answer

Correct Option: C

Question 12

When an order is confirmed in MPA, what should be the address status of the WO in SGI?

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The WO should be unlocked
The WO should be locked
It doesn't depend on locking features
None of the above

Answer

Correct Option: A

Question 13

What are the tasks that can be done in MPA?

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Add serialized equipment via Completion form.
Work order ‘Give up’ process
Complete order as other than ordered – not all products were installed.
All of the above

Answer

Correct Option: D

Question 14

What are the types of orders that will flow to MPA?

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Service order
Work Order
Maintenance order
All of the above

Answer

Correct Option: D

Question 15

When will the orders flow to MPA?

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On schedule from CLICK
On dispatch from CLICK
On confirmation from CLICK
On pending from CLICK

Answer

Correct Option: B

Question 16

Which of the following order will not flow to MPA?

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RHPc
IBLc
HSD
None of the above

Answer

Correct Option: D

Question 17

CLICK Scheduler is automated.

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True
False

Answer

Correct Option: B

Question 18

The same process of order confirmation in MPA can be done through SGI also. Which window is used for this process?

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Work order detail window
Product catalog/Change of services window
Enroute, Onsite, Completed
All of the above

Answer

Correct Option: C

Question 19

What types of orders will Advantex display?

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Pending orders
Dispatched orders
Confirmed orders
Completed orders

Answer

Correct Option: B

Question 20

Technicians have access to Advantex??

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True
False

Answer

Correct Option: B

Description: testing Online Quiz - 105
Number of Questions: 20
Created by: Aliensbrain Bot
Tags: testing

testing Online Quiz - 105

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