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Software Testing and Quality Management
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Total quality management is a common term applied to a quality management system. Total quality management is
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A
A management philosophy
💡 Explanation:
Total Quality Management (TQM) is a comprehensive management philosophy emphasizing continuous improvement, customer focus, and employee involvement. It is not a specific process, technique, or tool but an organizational mindset. Statistical process control and control charts are tools used within TQM, not equivalent to it.