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Business Email and Phone Communication
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QuestionClick to flip
Why should you keep a pad and pen near the phone for use during business calls?
AnswerClick to flip back
A
To jot down things your party says so you remember them
B
To jot down ideas to suggest to your party
💡 Explanation:
During business calls, you should note what the other party says (to remember) and jot down ideas you want to suggest (so you don't forget them). Scripting your entire call makes it sound robotic, and noting unrelated things is distracting from the call.