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Email Etiquette and Communication

A quiz on best practices for professional email communication including subject lines, formatting, BCC usage, and response protocols

6 Questions Published
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Questions

Question 1 Multiple Choice (Single Answer)

Which word in an email subject line might make your email look like spam?

  1. Help
  2. Regarding
  3. Happy
  4. Hi
Question 2 Multiple Choice (Single Answer)

If you are sending the same email to a large number of recipients, what is the most considerate way of directing the email?

  1. Send the email to each recipient directly
  2. Send the email using a long list of emails
  3. Send the email using BCC (blind carbon copy) to keep each email private
  4. Send the email to 5 recipients at a time, preferably in groups of people who know each other
Question 3 Multiple Choice (Single Answer)

Why is it not always a good idea to include italics, colors, and special fonts in email?

  1. Some people don't like them
  2. Some email programs won't support them and your recipient might not see them
  3. They can be unprofessional
  4. They can send a message different than what your email about
Question 4 True/False

If an invitation is emailed, an email response is appropriate.

  1. True
  2. False
Question 5 Multiple Choice (Single Answer)

How should email be considered somewhat like a phone call?

  1. Email should never be considered anything like a phone call
  2. You should know your emails are private
  3. The tone should always be informal and comfortable
  4. Emails should be short, concise and to the point, like phone calls
Question 6 Multiple Choice (Single Answer)

How should email be considered somewhat like a phone call?

  1. You should know your emails are private
  2. Email should never be considered anything like a phone call
  3. The tone should always be informal and comfortable
  4. Emails should be short, concise and to the point, like phone calls
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