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testing Online Quiz - 88

Description: testing Online Quiz - 88
Number of Questions: 20
Created by:
Tags: testing
Attempted 0/20 Correct 0 Score 0
  1. Consumer Cable account

  2. Consumer Wireless account

  3. Consumer Common account

  4. Business Cable account


Correct Option: C

OLB Accounts are exclusively for

  1. Consumer Accounts

  2. Business Accounts

  3. Both a & b

  4. None of the above


Correct Option: A
  1. Online Business

  2. Other Lines of Business

  3. Order Line Business

  4. None of the above


Correct Option: B
  1. Billing address

  2. Service address

  3. Both Billing and Service address

  4. Shipping address


Correct Option: A
  1. Customer Identification

  2. Customer Authentication

  3. Caller Authentication

  4. Caller Validation


Correct Option: C
  1. Case Type 5 & Ticket

  2. Case Type 4 & Ticket

  3. Case Type 3 & Remedy

  4. Case Type 5 & SF Ticket


Correct Option: A

How many levels of case types are present

  1. 2

  2. 4

  3. 3

  4. 5


Correct Option: D

After Creating a case, CSR can do the following actions

  1. Dispatch, Assign, Move, Forward

  2. Assign, Accept, Return, Reject

  3. Move, Retrieve, Forward, Reassign

  4. Accept, Move, Reassign, Forward


Correct Option: A
  1. Enterprise Service Bus

  2. Enterprise System Bus

  3. Enhanced Service Bus

  4. Enhanced System Bus


Correct Option: A
  1. Cable line of business

  2. Wireless line of business

  3. Fido Customers only

  4. Both a & b


Correct Option: A
  1. Tech-Cable & Truck

  2. Technician & Appointment

  3. Tech-Cable & Technician

  4. Technician & Send a Truck


Correct Option: A
  1. Business accounts only

  2. Consumer accounts only

  3. Business Cable Accounts

  4. Both Business & Consumer account


Correct Option: D

OLB Accounts can be identified by Account ID’s starting letter

  1. K

  2. C

  3. W

  4. S


Correct Option: D

Contact can be in any of the following statuses

  1. New , Active, Open, Closed

  2. New, Active, Inactive, Obsolete

  3. New, Active, Open, deleted

  4. New, Active, Inactive, Open


Correct Option: B
  1. Making decisions based on information from test monitoring.

  2. Percentage of work done in test environment preparation

  3. Analysing information and metrics to support recommendations and decisions about future

  4. Setting an entry criterion requiring fixes to have been retested


Correct Option: A,D

Which technique is widely used in embedded software industry?

  1. Use case testing

  2. Boundary value analysis

  3. State transition testing

  4. Decision table testing


Correct Option: C
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