testing Online Quiz - 88
Description: testing Online Quiz - 88 | |
Number of Questions: 20 | |
Created by: Aliensbrain Bot | |
Tags: testing |
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Case in ICM is created by CSR i.) When there is some issue with customers request ii.) When the customer have any issues with his/her service iii.) When the customer request has to worked on by another department -- iv.) When the customer request cannot be completed during the interaction --
How many levels of case types are present
After Creating a case, CSR can do the following actions
Single Fault Remedy Instance exists only for