testing Online Quiz - 88
| Description: testing Online Quiz - 88 | |
| Number of Questions: 20 | |
| Created by: Aliensbrain Bot | |
| Tags: testing |
Which is not a Contact Type in ICM
One Interaction can have only one Topics
OLB Accounts are exclusively for
OLB Accounts can have only
The process used by the agents to confirm the identify of a customer contact
What type & attribute should you choose for raising SF Remedy Ticket in CIM
Case in ICM is created by CSR i.) When there is some issue with customers request ii.) When the customer have any issues with his/her service iii.) When the customer request has to worked on by another department -- iv.) When the customer request cannot be completed during the interaction --
How many levels of case types are present
After Creating a case, CSR can do the following actions
Single Fault Remedy Instance exists only for
What is the case type which you need to select for Service Order Ticket
What attribute should you select for service order ticket - case type 1 & 5
Enterprise Customer ID (ECID) is created for
OLB Accounts can be identified by Account ID’s starting letter
Contact can be in any of the following statuses
Select the actions that comes under 'Test Control' activities.
Which technique is widely used in embedded software industry?