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testing Online Quiz - 88

Description: testing Online Quiz - 88
Number of Questions: 20
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Tags: testing
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Which is not a Contact Type in ICM
technology testing

  1. Consumer Cable account

  2. Consumer Wireless account

  3. Consumer Common account

  4. Business Cable account

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Correct Option: C

One Interaction can have only one Topics
technology testing

  1. True

  2. False

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Correct Option: B

OLB Accounts are exclusively for
technology testing

  1. Consumer Accounts

  2. Business Accounts

  3. Both a & b

  4. None of the above

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Correct Option: A

OLB Accounts stands for
technology testing

  1. Online Business

  2. Other Lines of Business

  3. Order Line Business

  4. None of the above

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Correct Option: B

OLB Accounts can have only
technology testing

  1. Billing address

  2. Service address

  3. Both Billing and Service address

  4. Shipping address

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Correct Option: A

The process used by the agents to confirm the identify of a customer contact
technology testing

  1. Customer Identification

  2. Customer Authentication

  3. Caller Authentication

  4. Caller Validation

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Correct Option: C

What type & attribute should you choose for raising SF Remedy Ticket in CIM
technology testing

  1. Case Type 5 & Ticket

  2. Case Type 4 & Ticket

  3. Case Type 3 & Remedy

  4. Case Type 5 & SF Ticket

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Correct Option: A

Case in ICM is created by CSR i.) When there is some issue with customers request ii.) When the customer have any issues with his/her service iii.) When the customer request has to worked on by another department -- iv.) When the customer request cannot be completed during the interaction --

technology testing

  1. i

  2. ii

  3. i, ii, iii

  4. All of the above

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Correct Option: D

How many levels of case types are present

technology testing

  1. 2

  2. 4

  3. 3

  4. 5

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Correct Option: D

After Creating a case, CSR can do the following actions

technology testing

  1. Dispatch, Assign, Move, Forward

  2. Assign, Accept, Return, Reject

  3. Move, Retrieve, Forward, Reassign

  4. Accept, Move, Reassign, Forward

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Correct Option: A

ESB stands for
technology testing

  1. Enterprise Service Bus

  2. Enterprise System Bus

  3. Enhanced Service Bus

  4. Enhanced System Bus

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Correct Option: A

Single Fault Remedy Instance exists only for

technology testing

  1. Cable line of business

  2. Wireless line of business

  3. Fido Customers only

  4. Both a & b

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Correct Option: A

What is the case type which you need to select for Service Order Ticket
technology testing

  1. Type 5

  2. Type 4

  3. Type 3

  4. Type 2

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Correct Option: A

What attribute should you select for service order ticket - case type 1 & 5
technology testing

  1. Tech-Cable & Truck

  2. Technician & Appointment

  3. Tech-Cable & Technician

  4. Technician & Send a Truck

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Correct Option: A

Enterprise Customer ID (ECID) is created for
technology testing

  1. Business accounts only

  2. Consumer accounts only

  3. Business Cable Accounts

  4. Both Business & Consumer account

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Correct Option: D

OLB Accounts can be identified by Account ID’s starting letter
technology testing

  1. K

  2. C

  3. W

  4. S

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Correct Option: D

Contact can be in any of the following statuses
technology testing

  1. New , Active, Open, Closed

  2. New, Active, Inactive, Obsolete

  3. New, Active, Open, deleted

  4. New, Active, Inactive, Open

Show answer
Correct Option: B

Select the actions that comes under 'Test Control' activities.
technology testing

  1. Making decisions based on information from test monitoring.

  2. Percentage of work done in test environment preparation

  3. Analysing information and metrics to support recommendations and decisions about future

  4. Setting an entry criterion requiring fixes to have been retested

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Correct Option: A,D

White box testing is a specification-based technique.
technology testing

  1. True

  2. False

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Correct Option: B

Which technique is widely used in embedded software industry?
technology testing

  1. Use case testing

  2. Boundary value analysis

  3. State transition testing

  4. Decision table testing

Show answer
Correct Option: C
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