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testing Online Quiz - 88

Description: testing Online Quiz - 88
Number of Questions: 20
Created by:
Tags: testing
Attempted 0/20 Correct 0 Score 0
  1. Consumer Cable account

  2. Consumer Wireless account

  3. Consumer Common account

  4. Business Cable account


Correct Option: C
  1. Consumer Accounts

  2. Business Accounts

  3. Both a & b

  4. None of the above


Correct Option: A
  1. Online Business

  2. Other Lines of Business

  3. Order Line Business

  4. None of the above


Correct Option: B
  1. Billing address

  2. Service address

  3. Both Billing and Service address

  4. Shipping address


Correct Option: A
  1. Customer Identification

  2. Customer Authentication

  3. Caller Authentication

  4. Caller Validation


Correct Option: C
  1. Case Type 5 & Ticket

  2. Case Type 4 & Ticket

  3. Case Type 3 & Remedy

  4. Case Type 5 & SF Ticket


Correct Option: A

Case in ICM is created by CSR i.) When there is some issue with customers request ii.) When the customer have any issues with his/her service iii.) When the customer request has to worked on by another department -- iv.) When the customer request cannot be completed during the interaction --

  1. i

  2. ii

  3. i, ii, iii

  4. All of the above


Correct Option: D

How many levels of case types are present

  1. 2

  2. 4

  3. 3

  4. 5


Correct Option: D

After Creating a case, CSR can do the following actions

  1. Dispatch, Assign, Move, Forward

  2. Assign, Accept, Return, Reject

  3. Move, Retrieve, Forward, Reassign

  4. Accept, Move, Reassign, Forward


Correct Option: A
  1. Enterprise Service Bus

  2. Enterprise System Bus

  3. Enhanced Service Bus

  4. Enhanced System Bus


Correct Option: A

Single Fault Remedy Instance exists only for

  1. Cable line of business

  2. Wireless line of business

  3. Fido Customers only

  4. Both a & b


Correct Option: A
  1. Tech-Cable & Truck

  2. Technician & Appointment

  3. Tech-Cable & Technician

  4. Technician & Send a Truck


Correct Option: A
  1. Business accounts only

  2. Consumer accounts only

  3. Business Cable Accounts

  4. Both Business & Consumer account


Correct Option: D
  1. New , Active, Open, Closed

  2. New, Active, Inactive, Obsolete

  3. New, Active, Open, deleted

  4. New, Active, Inactive, Open


Correct Option: B
  1. Making decisions based on information from test monitoring.

  2. Percentage of work done in test environment preparation

  3. Analysing information and metrics to support recommendations and decisions about future

  4. Setting an entry criterion requiring fixes to have been retested


Correct Option: A,D
  1. Use case testing

  2. Boundary value analysis

  3. State transition testing

  4. Decision table testing


Correct Option: C
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