testing Online Quiz - 88

Description: testing Online Quiz - 88
Number of Questions: 20
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Tags: testing
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  1. Consumer Cable account

  2. Consumer Wireless account

  3. Consumer Common account

  4. Business Cable account

Correct Option: C

One Interaction can have only one Topics

  1. True

  2. False

Correct Option: B
  1. Consumer Accounts

  2. Business Accounts

  3. Both a & b

  4. None of the above

Correct Option: A

OLB Accounts stands for

  1. Online Business

  2. Other Lines of Business

  3. Order Line Business

  4. None of the above

Correct Option: B
  1. Billing address

  2. Service address

  3. Both Billing and Service address

  4. Shipping address

Correct Option: A

The process used by the agents to confirm the identify of a customer contact

  1. Customer Identification

  2. Customer Authentication

  3. Caller Authentication

  4. Caller Validation

Correct Option: C

What type & attribute should you choose for raising SF Remedy Ticket in CIM

  1. Case Type 5 & Ticket

  2. Case Type 4 & Ticket

  3. Case Type 3 & Remedy

  4. Case Type 5 & SF Ticket

Correct Option: A

Case in ICM is created by CSR i.) When there is some issue with customers request ii.) When the customer have any issues with his/her service iii.) When the customer request has to worked on by another department -- iv.) When the customer request cannot be completed during the interaction --

  1. i

  2. ii

  3. i, ii, iii

  4. All of the above

Correct Option: D

How many levels of case types are present

  1. 2

  2. 4

  3. 3

  4. 5

Correct Option: D

After Creating a case, CSR can do the following actions

  1. Dispatch, Assign, Move, Forward

  2. Assign, Accept, Return, Reject

  3. Move, Retrieve, Forward, Reassign

  4. Accept, Move, Reassign, Forward

Correct Option: A

ESB stands for

  1. Enterprise Service Bus

  2. Enterprise System Bus

  3. Enhanced Service Bus

  4. Enhanced System Bus

Correct Option: A

Single Fault Remedy Instance exists only for

  1. Cable line of business

  2. Wireless line of business

  3. Fido Customers only

  4. Both a & b

Correct Option: A

What is the case type which you need to select for Service Order Ticket

  1. Type 5

  2. Type 4

  3. Type 3

  4. Type 2

Correct Option: A

What attribute should you select for service order ticket - case type 1 & 5

  1. Tech-Cable & Truck

  2. Technician & Appointment

  3. Tech-Cable & Technician

  4. Technician & Send a Truck

Correct Option: A

Enterprise Customer ID (ECID) is created for

  1. Business accounts only

  2. Consumer accounts only

  3. Business Cable Accounts

  4. Both Business & Consumer account

Correct Option: D

OLB Accounts can be identified by Account ID’s starting letter

  1. K

  2. C

  3. W

  4. S

Correct Option: D

Contact can be in any of the following statuses

  1. New , Active, Open, Closed

  2. New, Active, Inactive, Obsolete

  3. New, Active, Open, deleted

  4. New, Active, Inactive, Open

Correct Option: B

Select the actions that comes under 'Test Control' activities.

  1. Making decisions based on information from test monitoring.

  2. Percentage of work done in test environment preparation

  3. Analysing information and metrics to support recommendations and decisions about future

  4. Setting an entry criterion requiring fixes to have been retested

Correct Option: A,D

White box testing is a specification-based technique.

  1. True

  2. False

Correct Option: B

Which technique is widely used in embedded software industry?

  1. Use case testing

  2. Boundary value analysis

  3. State transition testing

  4. Decision table testing

Correct Option: C
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