🎴 Flashcard Mode
general knowledge Online Quiz - 5575
Card1 / 20
Mastered0
Review0
QuestionClick to flip
What does SLA stand for?
AnswerClick to flip back
A
Service Level Agreement
💡 Explanation:
SLA stands for Service Level Agreement, a contract between service providers and customers defining expected service standards. It specifies metrics like uptime, response time, and quality levels. SLAs are fundamental in IT and service industries.