A test environment description and test instructions.

A set of inputs, execution preconditions, and expected outcomes

A test plan, test inputs, and logging instructions.

Execution instructions and a function description to determine correct outcome.

Component integration testing tests the interactions between different systems and is done after

Component integration testing tests the interactions between different systems and may be done after

Component integration testing tests the interactions between software components and is done during

Component integration testing tests the interactions between software components and is done after

Testing an integrated system to verify that it meets specified requirements

Testing the internal structure of the system to ensure it’s built correctly

Testing the way the system works without regard to the level of test

Testing characteristics such as usability or reliability

Design of test cases that verify that user functions are correct.

The design of test cases for testing the internal structure of the system.

Test case design that is based on an analysis of the behavior of the component without reference to its

The design of test cases to ensure that the organization has defined exactly what the customer wants.

I, II, III and IV

I, III and IV

V only

II, III and IV

PIN can be defined. If no PIN, nothing is needed.

PIN is need.

Date of birth or postal code should be defined.

PIN, Postal code and date of birth should be defined.

Customer Video Portal

Customer Voice Portal

Customer Voicemail Portal

None.

OmniVox3D

Nuance Open Speech Insight (OSI) tool

CVP

Microsoft SRGS validation tool

Personalized experience.

It is 24X7 application

It takes care of most frequently asked questions

Timeout problem and too many menus.

Rogers IVR Postpaid

Rogers IVR Prepaid

Both Rogers IVR Postpaid and Prepaid

Prepaid cable

Voice Browsers

Voice Interpreter

Microsoft SRGS validation tools

Voice mails.

Dual tune multi frequency

Dual tone multi frequency

Dual twist multi frequency

Double Tone multi frequency

SPI

OmniVox3D Application layer.

CTI

PBX, LAN and Host Computer.

Speech input and speech output

Touch tone input and voice output

Multi modal Modes of Input and Multimedia Output.

Speech Input and Output and Visual Output.

Telecommunication cards

Telephony board or telephony card

Keypad

Speaker phones and keypad

English and Spanish

English and French

German and French

English and German

Interactive voice and video response

Interaction voice and video response

Integration voice and video response

Interactive video and voice response

mkrishi Jeevan

mkrishi

mkrishi Kisan

mkrishna

IVR

ASR

ASA

CTI

Bad cell phone connections

Spoken numerals

Caller with a heavy accent or dialect

Words from multiple languages used together