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IVR and Voice Response Systems
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For a low risk Roger's Customer which statement is true.
AnswerClick to flip back
A
PIN can be defined. If no PIN, nothing is needed.
💡 Explanation:
For low-risk Rogers customers, authentication requirements are minimal. A PIN can optionally be defined, but if no PIN is set, no additional verification is needed. Higher-risk customers require stronger authentication like postal code or date of birth verification, but this is not necessary for low-risk customers.