0

testing Online Quiz - 23

Description: testing Online Quiz - 23
Number of Questions: 20
Created by:
Tags: testing
Attempted 0/20 Correct 0 Score 0
  1. 12,10 and 10

  2. 10,12 and 10

  3. 10,10 and 12

  4. 10,10 and 11


Correct Option: B
  1. High level System Alerts or Ouatges to CFA

  2. Informational Alerts to CFA

  3. Actionable Alerts to CFA

  4. Pending Alerts of system to CFA


Correct Option: A
  1. Launch Pad enables CFA to access External applications

  2. Launch Pad can be used to launch Web application by use of URL stored in CRM UDP

  3. All the Above

  4. None of the Above


Correct Option: C
  1. Consolidated Cable, Consolidated Wireless

  2. Common Customer, Consolidated Cable, Consolidated Wireless

  3. Common Customer, Consolidated Customer, Consolidated Wireless

  4. Common Customer, Consolidated Customer, Consolidated Cable

  5. Common Customer, Consolidated Customer, Consolidated Cable, Consolidated Wireless


Correct Option: D

What is the Current version of CIM (2010)?

  1. V6.5

  2. V7.0

  3. V7.5

  4. V8.0


Correct Option: C
  1. Transfer of Customers

  2. Transfer of Responsibility

  3. Transfer of Links

  4. Transfer of work


Correct Option: B
  1. Launch Pad Toolbox

  2. Global alerts Toolbox

  3. Customer Profile Toolbox

  4. My folders Toolbox

  5. Open Windows Toolbox


Correct Option: C

The Pop up tool in CRM for marketing and campaign management

  1. Client Zone

  2. Smart link

  3. Credit Ops tool

  4. TOE


Correct Option: B
  1. Rogers Campaign offer

  2. Rogers Promotional offer

  3. Rogers CMS offer

  4. Rogers Direct offer


Correct Option: B
  1. Authorized Contact Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

  2. Business Authorized Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

  3. Authorized Contact Level 1, Business Authorized level 2, Authorized Contact Level 3 and General Contact

  4. Authorized Contact Level 1, Authorized Contact level 2, Business Authorized Level 3 and General Contact

  5. Business Authorized Level 1, Business Authorized level 2, Business Authorized Level 3 and General Contact


Correct Option: B
  1. Issues which needs the help of another Department (External Source)

  2. Issues with common root cause

  3. Issues which need better work allocation

  4. All the Above


Correct Option: B
  1. Level 1 =Tech-Cable and Level 5 = Truck

  2. Level 1 =Tech-Cable and Level 5 = Ticket

  3. Level 1 =Tech-Wireless and Level 5 = Truck

  4. Level 1 =Tech-Wireless and Level 5 = Ticket


Correct Option: A
  1. Case

  2. Literature Request

  3. Action Items

  4. Both Case & Action Items

  5. Case,Action Items & Literature request


Correct Option: D
  1. Cable, Rogers Wireless, Fido Wireless

  2. Cable, Rogers Wireless

  3. Rogers Wireless

  4. Fido Wireless


Correct Option: D
- Hide questions