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testing Online Quiz - 23

Description: testing Online Quiz - 23
Number of Questions: 20
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Tags: testing
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Total number of digits in BAN,CAN and subscription (CTN)

  1. 12,10 and 10

  2. 10,12 and 10

  3. 10,10 and 12

  4. 10,10 and 11


Correct Option: B

How many Address we can see in CIM interaction Home Page?

  1. 1

  2. 2

  3. 3

  4. 4


Correct Option: B

Workflow Process which dispatches the case automatically to a queue based on the Case combinations and Flexible Attribute Template

  1. Dispatch

  2. ADR

  3. Retrieve

  4. Commit

  5. Research


Correct Option: B

What is a global alert

  1. High level System Alerts or Ouatges to CFA

  2. Informational Alerts to CFA

  3. Actionable Alerts to CFA

  4. Pending Alerts of system to CFA


Correct Option: A

Which of the following is true about Launch Pad?

  1. Launch Pad enables CFA to access External applications

  2. Launch Pad can be used to launch Web application by use of URL stored in CRM UDP

  3. All the Above

  4. None of the Above


Correct Option: C

What are the types of customers available in CIM?

  1. Consolidated Cable, Consolidated Wireless

  2. Common Customer, Consolidated Cable, Consolidated Wireless

  3. Common Customer, Consolidated Customer, Consolidated Wireless

  4. Common Customer, Consolidated Customer, Consolidated Cable

  5. Common Customer, Consolidated Customer, Consolidated Cable, Consolidated Wireless


Correct Option: D

Case in ICM is created by CSR i.) When there is some issue with customers request ii.) When the customer have any issues with his/her service iii.) When the customer request has to worked on by another department iv.) When the customer request cannot be completed during the interaction

  1. (i), (ii) and (iii)

  2. (i), (ii) and (iv)

  3. (i), (iii) and (iv)

  4. (i), (ii), (iii) and (iv)


Correct Option: D

What is the Current version of CIM (2010)?

  1. V6.5

  2. V7.0

  3. V7.5

  4. V8.0


Correct Option: C

Link / Delink is the process of

  1. Transfer of Customers

  2. Transfer of Responsibility

  3. Transfer of Links

  4. Transfer of work


Correct Option: B

Link / Delink Button in CIM application is found in

  1. Launch Pad Toolbox

  2. Global alerts Toolbox

  3. Customer Profile Toolbox

  4. My folders Toolbox

  5. Open Windows Toolbox


Correct Option: C
  1. Client Zone

  2. Smart link

  3. Credit Ops tool

  4. TOE


Correct Option: B

What is a Real Time Offer?

  1. Rogers Campaign offer

  2. Rogers Promotional offer

  3. Rogers CMS offer

  4. Rogers Direct offer


Correct Option: B

Different contact roles that can be added to a Business Account Holder

  1. Authorized Contact Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

  2. Business Authorized Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

  3. Authorized Contact Level 1, Business Authorized level 2, Authorized Contact Level 3 and General Contact

  4. Authorized Contact Level 1, Authorized Contact level 2, Business Authorized Level 3 and General Contact

  5. Business Authorized Level 1, Business Authorized level 2, Business Authorized Level 3 and General Contact


Correct Option: B

A Parent-Child Relationship in Case Management

  1. Issues which needs the help of another Department (External Source)

  2. Issues with common root cause

  3. Issues which need better work allocation

  4. All the Above


Correct Option: B

Workflow to move the Case from one queue to another queue

  1. Move

  2. Forward

  3. Dispatch

  4. Assign

  5. Return


Correct Option: B

Service Order Case can be created with Case combinations

  1. Level 1 =Tech-Cable and Level 5 = Truck

  2. Level 1 =Tech-Cable and Level 5 = Ticket

  3. Level 1 =Tech-Wireless and Level 5 = Truck

  4. Level 1 =Tech-Wireless and Level 5 = Ticket


Correct Option: A
  1. Case

  2. Literature Request

  3. Action Items

  4. Both Case & Action Items

  5. Case,Action Items & Literature request


Correct Option: D

How many ECP tabs available in CIM Interaction home page?

  1. 9

  2. 4

  3. 5

  4. 6


Correct Option: B

CPI offers eligible accounts?

  1. Cable, Rogers Wireless, Fido Wireless

  2. Cable, Rogers Wireless

  3. Rogers Wireless

  4. Fido Wireless


Correct Option: D

What is the Current version of SSO (2010)

  1. 8

  2. 8.1

  3. 8.2

  4. 8.3


Correct Option: B
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