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testing Online Quiz - 23

Description: testing Online Quiz - 23
Number of Questions: 20
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Tags: testing
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Total number of digits in BAN,CAN and subscription (CTN)
technology testing

  1. 12,10 and 10

  2. 10,12 and 10

  3. 10,10 and 12

  4. 10,10 and 11

Show answer
Correct Option: B

How many Address we can see in CIM interaction Home Page?

technology testing

  1. 1

  2. 2

  3. 3

  4. 4

Show answer
Correct Option: B

Workflow Process which dispatches the case automatically to a queue based on the Case combinations and Flexible Attribute Template
technology testing

  1. Dispatch

  2. ADR

  3. Retrieve

  4. Commit

  5. Research

Show answer
Correct Option: B

What is a global alert
technology testing

  1. High level System Alerts or Ouatges to CFA

  2. Informational Alerts to CFA

  3. Actionable Alerts to CFA

  4. Pending Alerts of system to CFA

Show answer
Correct Option: A

Which of the following is true about Launch Pad?
technology testing

  1. Launch Pad enables CFA to access External applications

  2. Launch Pad can be used to launch Web application by use of URL stored in CRM UDP

  3. All the Above

  4. None of the Above

Show answer
Correct Option: C

What are the types of customers available in CIM?
technology testing

  1. Consolidated Cable, Consolidated Wireless

  2. Common Customer, Consolidated Cable, Consolidated Wireless

  3. Common Customer, Consolidated Customer, Consolidated Wireless

  4. Common Customer, Consolidated Customer, Consolidated Cable

  5. Common Customer, Consolidated Customer, Consolidated Cable, Consolidated Wireless

Show answer
Correct Option: D

Case in ICM is created by CSR i.) When there is some issue with customers request ii.) When the customer have any issues with his/her service iii.) When the customer request has to worked on by another department iv.) When the customer request cannot be completed during the interaction
technology testing

  1. (i), (ii) and (iii)

  2. (i), (ii) and (iv)

  3. (i), (iii) and (iv)

  4. (i), (ii), (iii) and (iv)

Show answer
Correct Option: D

What is the Current version of CIM (2010)?

technology testing

  1. V6.5

  2. V7.0

  3. V7.5

  4. V8.0

Show answer
Correct Option: C

Link / Delink is the process of

technology testing

  1. Transfer of Customers

  2. Transfer of Responsibility

  3. Transfer of Links

  4. Transfer of work

Show answer
Correct Option: B

Link / Delink Button in CIM application is found in

technology testing

  1. Launch Pad Toolbox

  2. Global alerts Toolbox

  3. Customer Profile Toolbox

  4. My folders Toolbox

  5. Open Windows Toolbox

Show answer
Correct Option: C

The Pop up tool in CRM for marketing and campaign management

technology testing

  1. Client Zone

  2. Smart link

  3. Credit Ops tool

  4. TOE

Show answer
Correct Option: B

What is a Real Time Offer?
technology testing

  1. Rogers Campaign offer

  2. Rogers Promotional offer

  3. Rogers CMS offer

  4. Rogers Direct offer

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Correct Option: B

Different contact roles that can be added to a Business Account Holder
technology testing

  1. Authorized Contact Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

  2. Business Authorized Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

  3. Authorized Contact Level 1, Business Authorized level 2, Authorized Contact Level 3 and General Contact

  4. Authorized Contact Level 1, Authorized Contact level 2, Business Authorized Level 3 and General Contact

  5. Business Authorized Level 1, Business Authorized level 2, Business Authorized Level 3 and General Contact

Show answer
Correct Option: B

A Parent-Child Relationship in Case Management
technology testing

  1. Issues which needs the help of another Department (External Source)

  2. Issues with common root cause

  3. Issues which need better work allocation

  4. All the Above

Show answer
Correct Option: B

Workflow to move the Case from one queue to another queue
technology testing

  1. Move

  2. Forward

  3. Dispatch

  4. Assign

  5. Return

Show answer
Correct Option: B

Service Order Case can be created with Case combinations
technology testing

  1. Level 1 =Tech-Cable and Level 5 = Truck

  2. Level 1 =Tech-Cable and Level 5 = Ticket

  3. Level 1 =Tech-Wireless and Level 5 = Truck

  4. Level 1 =Tech-Wireless and Level 5 = Ticket

Show answer
Correct Option: A

What are the items that gets saved in CFA work folder whenever he creates it?
technology testing

  1. Case

  2. Literature Request

  3. Action Items

  4. Both Case & Action Items

  5. Case,Action Items & Literature request

Show answer
Correct Option: D

How many ECP tabs available in CIM Interaction home page?
technology testing

  1. 9

  2. 4

  3. 5

  4. 6

Show answer
Correct Option: B

CPI offers eligible accounts?
technology testing

  1. Cable, Rogers Wireless, Fido Wireless

  2. Cable, Rogers Wireless

  3. Rogers Wireless

  4. Fido Wireless

Show answer
Correct Option: D

What is the Current version of SSO (2010)
technology testing

  1. 8

  2. 8.1

  3. 8.2

  4. 8.3

Show answer
Correct Option: B
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