Millionaire Mode

Service Quality and Customer Satisfaction

Question 1 of 15

Which of the following is NOT a dimension of service quality as defined by Parasuraman, Zeithaml, and Berry?

  1. Reliability
  2. Responsiveness
  3. Assurance
  4. Empathy
  5. Tangibles

Prize Money

15₹7 Crores
14₹1 Crore
13₹50,00,000
12₹25,00,000
11₹12,50,000
10₹6,40,000
9₹3,20,000
8₹1,60,000
7₹80,000
6₹40,000
5₹20,000
4₹10,000
3₹5,000
2₹2,000
1₹1,000