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Banking Ombudsman Scheme, 2006

Banking Ombudsman Scheme, 2006 Quiz

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Questions

Question 1 Multiple Choice (Single Answer)

What is the purpose of the Banking Ombudsman Scheme, 2006?

  1. To provide a speedy and inexpensive forum for resolving complaints against banks.
  2. To regulate the banking sector in India.
  3. To promote financial inclusion in India.
  4. To protect the interests of depositors in banks.
Question 2 Multiple Choice (Single Answer)

Who is eligible to file a complaint with the Banking Ombudsman?

  1. Any individual or group of individuals who have a banking account with a bank.
  2. Any company or organization that has a banking account with a bank.
  3. Any government department or agency that has a banking account with a bank.
  4. All of the above.
Question 3 Multiple Choice (Single Answer)

What types of complaints can be filed with the Banking Ombudsman?

  1. Complaints related to unauthorized withdrawals from a bank account.
  2. Complaints related to non-payment or delay in payment of a cheque.
  3. Complaints related to refusal of a bank to open an account.
  4. All of the above.
Question 4 Multiple Choice (Single Answer)

What is the time limit for filing a complaint with the Banking Ombudsman?

  1. One year from the date of the incident.
  2. Two years from the date of the incident.
  3. Three years from the date of the incident.
  4. There is no time limit.
Question 5 Multiple Choice (Single Answer)

How can a complaint be filed with the Banking Ombudsman?

  1. By submitting a complaint form online.
  2. By sending a complaint letter to the Banking Ombudsman.
  3. By visiting the Banking Ombudsman's office in person.
  4. All of the above.
Question 6 Multiple Choice (Single Answer)

What is the process for resolving a complaint filed with the Banking Ombudsman?

  1. The Banking Ombudsman will investigate the complaint and issue a decision.
  2. The Banking Ombudsman will mediate between the complainant and the bank to reach a settlement.
  3. The Banking Ombudsman will refer the complaint to the Reserve Bank of India for further action.
  4. All of the above.
Question 7 Multiple Choice (Single Answer)

What is the time frame for resolving a complaint filed with the Banking Ombudsman?

  1. 30 days from the date of receipt of the complaint.
  2. 60 days from the date of receipt of the complaint.
  3. 90 days from the date of receipt of the complaint.
  4. 120 days from the date of receipt of the complaint.
Question 8 Multiple Choice (Single Answer)

What is the maximum amount of compensation that the Banking Ombudsman can award?

  1. Rs. 10,000.
  2. Rs. 20,000.
  3. Rs. 30,000.
  4. There is no limit.
Question 9 Multiple Choice (Single Answer)

What is the Banking Ombudsman Scheme, 2006 not applicable to?

  1. Regional Rural Banks.
  2. Cooperative Banks.
  3. Non-Banking Financial Companies.
  4. All of the above.
Question 10 Multiple Choice (Single Answer)

What is the name of the Banking Ombudsman appointed by the Reserve Bank of India?

  1. Shri. Pradeep Kumar.
  2. Shri. N. S. Viswanathan.
  3. Shri. Shaktikanta Das.
  4. Shri. Urjit R. Patel.
Question 11 Multiple Choice (Single Answer)

Which of the following is not a function of the Banking Ombudsman?

  1. To investigate complaints against banks.
  2. To mediate between complainants and banks.
  3. To refer complaints to the Reserve Bank of India.
  4. To impose penalties on banks.
Question 12 Multiple Choice (Single Answer)

What is the address of the Banking Ombudsman's office in Mumbai?

  1. Reserve Bank of India, Central Office, Shahid Bhagat Singh Marg, Mumbai - 400 001.
  2. Reserve Bank of India, Fort, Mumbai - 400 001.
  3. Reserve Bank of India, Bandra Kurla Complex, Mumbai - 400 051.
  4. Reserve Bank of India, Nariman Point, Mumbai - 400 021.
Question 13 Multiple Choice (Single Answer)

What is the email address of the Banking Ombudsman's office?

  1. [email protected]
  2. [email protected]
  3. [email protected]
  4. [email protected]
Question 14 Multiple Choice (Single Answer)

What is the website of the Banking Ombudsman's office?

  1. www.bankingombudsman.rbi.org.in
  2. www.bankingombudsman.rbi.in
  3. www.bankingombudsman.rbi.com
  4. www.bankingombudsman.rbi.net
Question 15 Multiple Choice (Single Answer)

What is the toll-free number of the Banking Ombudsman's office?

  1. 1800-22-22-99
  2. 1800-11-22-99
  3. 1800-33-22-99
  4. 1800-44-22-99
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