Modern Phone Etiquette

Essential phone etiquette for professional and social communication, including contemporary practices like pre-call texting and voicemail best practices

14 Questions Published

Questions

Question 1 Multiple Choice (Single Answer)

When answering a phone call, what is the appropriate greeting?

  1. Hello, who's calling?
  2. Hello, may I help you?
  3. Hello, this is [your name].
  4. Hello, what do you want?
Question 2 Multiple Choice (Single Answer)

When making a phone call, what is the appropriate way to introduce yourself?

  1. Hello, my name is [your name].
  2. Hello, who am I speaking to?
  3. Hello, what do you want?
  4. Hello, can I help you?
Question 3 Multiple Choice (Single Answer)

When speaking on the phone, what is the appropriate tone of voice to use?

  1. Loud and clear
  2. Soft and timid
  3. Monotone and robotic
  4. Friendly and conversational
Question 4 Multiple Choice (Single Answer)

When listening to someone on the phone, what is the appropriate way to show that you are paying attention?

  1. Nodding your head
  2. Making eye contact
  3. Saying "uh-huh" or "okay"
  4. All of the above
Question 5 Multiple Choice (Single Answer)

When speaking on the phone, what is the appropriate way to handle interruptions?

  1. Talk over the other person
  2. Wait for the other person to finish speaking
  3. Interrupt the other person to make your point
  4. Hang up the phone
Question 6 Multiple Choice (Single Answer)

When ending a phone call, what is the appropriate way to say goodbye?

  1. Goodbye
  2. See you later
  3. Talk to you soon
  4. All of the above
Question 7 Multiple Choice (Single Answer)

When making a phone call to someone you don't know, what is the appropriate way to ask for their name?

  1. What's your name?
  2. Can I have your name, please?
  3. Who am I speaking to?
  4. What's your business?
Question 8 Multiple Choice (Single Answer)

When speaking on the phone, what is the appropriate way to handle background noise?

  1. Ignore it
  2. Ask the other person to be quiet
  3. Move to a quieter location
  4. Hang up the phone
Question 9 Multiple Choice (Single Answer)

When making a phone call, what is the appropriate way to leave a voicemail message?

  1. State your name and number and hang up
  2. State your name and number and ask the person to call you back
  3. State your name and number and leave a detailed message
  4. State your name and number and sing a song
Question 10 Multiple Choice (Single Answer)

When receiving a phone call, what is the appropriate way to handle a wrong number?

  1. Hang up the phone
  2. Tell the person they have the wrong number
  3. Ask the person who they are trying to reach
  4. Pretend to be the person they are trying to reach
Question 11 Multiple Choice (Single Answer)

When speaking on the phone, what is the appropriate way to handle a difficult conversation?

  1. Raise your voice and argue with the other person
  2. Stay calm and try to resolve the issue
  3. Hang up the phone
  4. Ignore the other person
Question 12 Multiple Choice (Single Answer)

When making a phone call, what is the appropriate way to ask for someone by name?

  1. Is [person's name] there?
  2. Can I speak to [person's name], please?
  3. Who's this?
  4. What's your name?
Question 13 Multiple Choice (Single Answer)

When speaking on the phone, what is the appropriate way to handle a dropped call?

  1. Hang up the phone and call back
  2. Wait for the other person to call back
  3. Ignore the dropped call and continue talking
  4. Pretend that the other person is still on the line
Question 14 Multiple Choice (Single Answer)

When making a phone call, what is the appropriate way to end the conversation?

  1. Just hang up the phone
  2. Say goodbye and hang up the phone
  3. Ask the other person if they have any other questions
  4. Thank the other person for their time and hang up the phone