Modern Phone Etiquette
Essential phone etiquette for professional and social communication, including contemporary practices like pre-call texting and voicemail best practices
Questions
When answering a phone call, what is the appropriate greeting?
- Hello, who's calling?
- Hello, may I help you?
- Hello, this is [your name].
- Hello, what do you want?
When making a phone call, what is the appropriate way to introduce yourself?
- Hello, my name is [your name].
- Hello, who am I speaking to?
- Hello, what do you want?
- Hello, can I help you?
When speaking on the phone, what is the appropriate tone of voice to use?
- Loud and clear
- Soft and timid
- Monotone and robotic
- Friendly and conversational
When listening to someone on the phone, what is the appropriate way to show that you are paying attention?
- Nodding your head
- Making eye contact
- Saying "uh-huh" or "okay"
- All of the above
When speaking on the phone, what is the appropriate way to handle interruptions?
- Talk over the other person
- Wait for the other person to finish speaking
- Interrupt the other person to make your point
- Hang up the phone
When ending a phone call, what is the appropriate way to say goodbye?
- Goodbye
- See you later
- Talk to you soon
- All of the above
When making a phone call to someone you don't know, what is the appropriate way to ask for their name?
- What's your name?
- Can I have your name, please?
- Who am I speaking to?
- What's your business?
When speaking on the phone, what is the appropriate way to handle background noise?
- Ignore it
- Ask the other person to be quiet
- Move to a quieter location
- Hang up the phone
When making a phone call, what is the appropriate way to leave a voicemail message?
- State your name and number and hang up
- State your name and number and ask the person to call you back
- State your name and number and leave a detailed message
- State your name and number and sing a song
When receiving a phone call, what is the appropriate way to handle a wrong number?
- Hang up the phone
- Tell the person they have the wrong number
- Ask the person who they are trying to reach
- Pretend to be the person they are trying to reach
When speaking on the phone, what is the appropriate way to handle a difficult conversation?
- Raise your voice and argue with the other person
- Stay calm and try to resolve the issue
- Hang up the phone
- Ignore the other person
When making a phone call, what is the appropriate way to ask for someone by name?
- Is [person's name] there?
- Can I speak to [person's name], please?
- Who's this?
- What's your name?
When speaking on the phone, what is the appropriate way to handle a dropped call?
- Hang up the phone and call back
- Wait for the other person to call back
- Ignore the dropped call and continue talking
- Pretend that the other person is still on the line
When making a phone call, what is the appropriate way to end the conversation?
- Just hang up the phone
- Say goodbye and hang up the phone
- Ask the other person if they have any other questions
- Thank the other person for their time and hang up the phone