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Consumers' Rights Reforms

This quiz is designed to test your knowledge of the various reforms that have been implemented to protect the rights of consumers in India.

15 Questions Published
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Questions

Question 1 Multiple Choice (Single Answer)

Which act was enacted in 1986 to protect the rights of consumers in India?

  1. The Consumer Protection Act, 1986
  2. The Right to Information Act, 2005
  3. The Competition Act, 2002
  4. The Food Safety and Standards Act, 2006
Question 2 Multiple Choice (Single Answer)

Which of the following is not a right of consumers under the Consumer Protection Act, 1986?

  1. The right to safety
  2. The right to information
  3. The right to choose
  4. The right to be heard
Question 3 Multiple Choice (Single Answer)

What is the time limit for filing a consumer complaint under the Consumer Protection Act, 1986?

  1. 2 years
  2. 3 years
  3. 4 years
  4. 5 years
Question 4 Multiple Choice (Single Answer)

Which of the following is not a consumer court under the Consumer Protection Act, 1986?

  1. District Consumer Court
  2. State Consumer Commission
  3. National Consumer Commission
  4. Supreme Court of India
Question 5 Multiple Choice (Single Answer)

What is the maximum compensation that can be awarded by a consumer court under the Consumer Protection Act, 1986?

  1. Rs. 10 lakhs
  2. Rs. 20 lakhs
  3. Rs. 30 lakhs
  4. Rs. 40 lakhs
Question 6 Multiple Choice (Single Answer)

Which of the following is not a duty of consumers under the Consumer Protection Act, 1986?

  1. To be aware of their rights
  2. To exercise their rights responsibly
  3. To file consumer complaints only when they have a genuine grievance
  4. To cooperate with the consumer courts
Question 7 Multiple Choice (Single Answer)

What is the name of the online portal launched by the Government of India to facilitate the filing of consumer complaints?

  1. Consumer Grievance Redressal Portal
  2. Consumer Complaint Management System
  3. Consumer Rights Portal
  4. Consumer Helpline Portal
Question 8 Multiple Choice (Single Answer)

Which of the following is not a benefit of filing a consumer complaint through the Consumer Grievance Redressal Portal?

  1. It is a convenient and hassle-free process
  2. It is free of cost
  3. It is a time-consuming process
  4. It is a transparent process
Question 9 Multiple Choice (Single Answer)

What is the time limit for resolving a consumer complaint filed through the Consumer Grievance Redressal Portal?

  1. 30 days
  2. 60 days
  3. 90 days
  4. 120 days
Question 10 Multiple Choice (Single Answer)

Which of the following is not a provision of the Consumer Protection Act, 2019?

  1. Establishment of a Central Consumer Protection Authority
  2. Introduction of product liability
  3. E-commerce regulations
  4. Mandatory mediation before filing a consumer complaint
Question 11 Multiple Choice (Single Answer)

What is the maximum penalty that can be imposed by the Central Consumer Protection Authority under the Consumer Protection Act, 2019?

  1. Rs. 10 lakhs
  2. Rs. 20 lakhs
  3. Rs. 30 lakhs
  4. Rs. 40 lakhs
Question 12 Multiple Choice (Single Answer)

Which of the following is not a right of consumers under the Consumer Protection Act, 2019?

  1. The right to safety
  2. The right to information
  3. The right to choose
  4. The right to be heard
Question 13 Multiple Choice (Single Answer)

What is the time limit for filing a consumer complaint under the Consumer Protection Act, 2019?

  1. 2 years
  2. 3 years
  3. 4 years
  4. 5 years
Question 14 Multiple Choice (Single Answer)

Which of the following is not a consumer court under the Consumer Protection Act, 2019?

  1. District Consumer Court
  2. State Consumer Commission
  3. National Consumer Commission
  4. Supreme Court of India
Question 15 Multiple Choice (Single Answer)

What is the maximum compensation that can be awarded by a consumer court under the Consumer Protection Act, 2019?

  1. Rs. 10 lakhs
  2. Rs. 20 lakhs
  3. Rs. 30 lakhs
  4. Rs. 40 lakhs
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