Etiquette for Conflict Resolution
Etiquette for Conflict Resolution
Questions
Which of the following is the first step in conflict resolution?
- Identify the conflict
- Find a solution
- Communicate with the other person
- Compromise
Which of the following is not a good way to communicate during a conflict?
- Be assertive
- Be respectful
- Be aggressive
- Be open-minded
Which of the following is a good way to find a solution to a conflict?
- Compromise
- Collaborate
- Avoid the conflict
- Give in to the other person
Which of the following is not a good way to resolve a conflict?
- Find a solution that works for both parties
- Avoid the conflict
- Give in to the other person
- Compromise
Which of the following is a good way to prevent conflicts from occurring?
- Communicate openly and honestly
- Be respectful of others
- Be willing to compromise
- All of the above
Which of the following is not a good way to deal with a conflict that has already occurred?
- Identify the root cause of the conflict
- Find a solution that works for both parties
- Blame the other person
- Move on from the conflict
Which of the following is a good way to move on from a conflict?
- Forgive the other person
- Learn from the conflict
- Let go of the conflict
- All of the above
Which of the following is not a good way to build relationships and prevent conflicts?
- Be open and honest
- Be respectful of others
- Be willing to compromise
- Be manipulative
Which of the following is a good way to communicate during a conflict?
- Use "I" statements
- Be assertive
- Be respectful
- All of the above
Which of the following is not a good way to find a solution to a conflict?
- Find a solution that works for both parties
- Compromise
- Give in to the other person
- Force the other person to accept your solution
Which of the following is a good way to prevent conflicts from occurring?
- Communicate openly and honestly
- Be respectful of others
- Be willing to compromise
- All of the above
Which of the following is not a good way to deal with a conflict that has already occurred?
- Identify the root cause of the conflict
- Find a solution that works for both parties
- Blame the other person
- Move on from the conflict
Which of the following is a good way to move on from a conflict?
- Forgive the other person
- Learn from the conflict
- Let go of the conflict
- All of the above
Which of the following is not a good way to build relationships and prevent conflicts?
- Be open and honest
- Be respectful of others
- Be willing to compromise
- Be manipulative
Which of the following is a good way to communicate during a conflict?
- Use "I" statements
- Be assertive
- Be respectful
- All of the above