Outsourcing and franchising - class-XI

outsourcing and franchising

45 Questions Published

Questions

Question 1 Multiple Choice (Single Answer)

Franchising is similar to licensing.

  1. True
  2. False
Question 2 Multiple Choice (Single Answer)

Franchising is the practice of using another firm's successful business model.

  1. True
  2. False
Question 3 Multiple Choice (Single Answer)

______ usually set strict rules and regulations as to how the franchisees should operate while running their business.

  1. Franchising
  2. BPO
  3. KPO
  4. All of the above
Question 4 Multiple Choice (Single Answer)

Characteristic(s) of franchising include(s) ______.

  1. It is a replication of some successful business format
  2. It takes place in case of businesses with a good track record of profitability
  3. It applies to business which are easily duplicated and replicated
  4. All of the above
Question 5 Multiple Choice (Single Answer)

Franchising can be terminated before the expiry of franchising period.

  1. True
  2. False
Question 6 Multiple Choice (Single Answer)

Franchising enables the franchiser to increase his goodwill and reputation by expanding his network.

  1. false
  2. partly false
  3. true
  4. partly true
Question 7 Multiple Choice (Single Answer)

Payment of _________ on a regular basis is to be made to the franchiser.

  1. profits
  2. royalty
  3. fees
  4. all of the above
Question 8 Multiple Choice (Single Answer)

The franchiser allows the franchisee to use his _______under a license.

  1. trademark
  2. company seal
  3. company goods
  4. company management
Question 9 Multiple Choice (Single Answer)

The franchisee does not enjoy exclusive rights in his territory.

  1. false
  2. partly false
  3. true
  4. partly true
Question 10 Multiple Choice (Single Answer)

If not maintained properly, trade secrets can get divulged to others in the foreign markets. This is a disadvantage of ______.

  1. BPO
  2. KPO
  3. Franchising
  4. Joint Venture
Question 11 Multiple Choice (Single Answer)

Which type of Privatisation is common in utility services and transport?

  1. Reprivatisation
  2. Franchising
  3. Contracting
  4. Divestiture
Question 12 Multiple Choice (Single Answer)

Compared to licensing, franchising is a more advantageous entry mode because __________.

  1. it generates economies of scale in marketing to international customers
  2. it is low-risk and low-cost
  3. it offers greater control
  4. all of the above
Question 13 Multiple Choice (Single Answer)

Franchiser helps the franchisee on setting up business or not?

  1. Yes
  2. No
  3. Partly yes
  4. Can't say
Question 14 Multiple Choice (Single Answer)

Which of the following statement is not correct in relation to 'Franchise'? 

  1. Franchising is the practice to use the another firm's successful business model.
  2. It is the business relationship between two organisations where a franchiser, who is the owner of a brand name, product or system of a business, permits a franchisee to use its brand, product or business process for a free.
  3. The franchisor provides training and continuous assistance to the franchisee.
  4. Franchiser shares all business and trade secrete with franchisee.
Question 15 Multiple Choice (Single Answer)

Providing permission to use technical know how by parent organisation to another individual is known as ________.

  1. dealership
  2. marketing
  3. agency
  4. franchising
Question 16 Multiple Choice (Single Answer)

By expanding network Franchising enables the franchiser to increase his -- 
1. Goodwill
2. Reputation
Select the correct answer from the option given below.

  1. Neither 1 nor 2
  2. 2 only
  3. Both 1 and 2
  4. 1 only
Question 17 Multiple Choice (Single Answer)

Franchising is___________.

  1. purchasing all parts of the company
  2. allowing another party to use product or service under owner's name
  3. joining two or more companies
  4. a company acquiring another company at its will
Question 18 Multiple Choice (Single Answer)

The salient feature(s) of franchising is/are____________.

  1. the franchiser allows the franchisee to use his trade mark under a license.
  2. the franchise agreement do not requires the franchisee to follow franchiser's policies regarding mode of operation of business as they are free to conduct business in any way they like.
  3. the franchiser do not provide training of personnel working in the franchisee organization or any other type of help.
  4. all of above
Question 19 Multiple Choice (Single Answer)

The individual or firm which grants right is called _________ (X). Whereas the individual or firm to whom the right is granted is called _________.(Y).
Select the correct answer from the options given below.

  1. (X) = Franchisee; (Y)=Franchiser
  2. (X) = Franchiser; (Y)=Franchisee
  3. (X) = Consignor; (Y)=Consignee
  4. (X) = Consignee; (Y)=Consignor
Question 20 Multiple Choice (Single Answer)

Where a firm allows another firm in a foreign market to use its technical know-how and trade mark, it is known as _________.

  1. franchising
  2. network marketing
  3. indirect marketing
  4. all of above
Question 21 Multiple Choice (Single Answer)

The right to use the business know-how and trade mark of the franchiser is for a ________period of time. 

  1. unlimited
  2. limited
  3. only for 5 years
  4. none of above
Question 22 Multiple Choice (Single Answer)

Which of the following can be treated as disadvantages of Franchising? 

  1. There is a danger that the franchisee may start an identical business with slightly different brand name.
  2. The franchiser's brand name and reputation may get tarnished if the franchisee is not able to maintain standards of quality and service.
  3. There is a risk of trade secrets getting leaked out in the foreign market.
  4. All of above
Question 23 Multiple Choice (Single Answer)

The Licensee pays to the Licensor, a sum of money called ________or using his business know-how and trade mark.

  1. trade balance
  2. royalty
  3. sales dues
  4. account balance
Question 24 Multiple Choice (Single Answer)

The word franchise is a ___________ word.

  1. Anglo British
  2. Anglo Indian
  3. Anglo French
  4. Anglo Greek
Question 25 Multiple Choice (Single Answer)

It is form of direct marketing where customers become distributors ________.

  1. franchising
  2. BPOs
  3. network marketing
  4. none of the above
Question 26 Multiple Choice (Single Answer)

The term royalty is closely associated with ________________.

  1. licensing
  2. direct exporting
  3. contract manufacturing
  4. piggybacking
Question 27 Multiple Choice (Single Answer)

In line with a franchising agreement, a franchisee may use____________.

  1. geographic region exclusively
  2. patents, designs, trade secrets and business know-how
  3. trade marks copyright and trade secrets
  4. all of the above
Question 28 Multiple Choice (Single Answer)

Advantages to a franchisor in a franchise are _____________________.

  1. capital injection
  2. market penetration
  3. risk sharing
  4. all of the above
Question 29 Multiple Choice (Single Answer)

___________ is the corner stone of international franchising 

  1. Concentration
  2. Adaptation
  3. Standardization
  4. Focus
Question 30 Multiple Choice (Single Answer)

The franchisee pays to the franchiser a sum off money called _______ for using his business know-how and trade mark.

  1. Trade balance
  2. Royalty
  3. Sales dues
  4. Account balance
Question 31 Multiple Choice (Single Answer)

The individual or firm which grants right is called_________.

  1. Franchisee
  2. Franchiser
  3. Consignor
  4. Consignee
Question 32 Multiple Choice (Single Answer)

Presently Industrial Licensing is not applicable for ___________.

  1. Ship Building
  2. Hazardous Chemicals
  3. Cigarettes
  4. Electronic Aerospace and Defence Equipment
Question 33 Multiple Choice (Single Answer)

The franchiser can expand his distribution system in the least possible time.

  1. True
  2. False
  3. Partly true
  4. None of the above
Question 34 Multiple Choice (Single Answer)

Franchising enables the franchiser to increase his ____________ by expanding his network.

  1. Goodwill
  2. Reputation
  3. Both (a) and (b)
  4. Neither (a) nor (b)
Question 35 Multiple Choice (Single Answer)

KPO is envisaged as having a high potential in sectors viz _______.

  1. patent and copyright related services
  2. other legal research functions
  3. business intelligence and analytics
  4. all of the above
Question 36 Multiple Choice (Single Answer)

What is/are the advantage(s) of BPO?

  1. Business process speed and efficiency are enhanced.
  2. Organizational growth increases when capital resource and asset expenditures are not required.
  3. Employees may invest more time in core business strategies
  4. All of the above
Question 37 Multiple Choice (Single Answer)

_________is a form of outsourcing, in which knowledge-related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization.

  1. Business process outsourcing (BPO)
  2. Knowledge process outsourcing (KPO)
  3. Franchising
  4. Licensing
Question 38 Multiple Choice (Single Answer)

_____ is the contracting of non-primary business activities and functions to a third-party provider.

  1. Wholesaling
  2. Business process outsourcing (BPO)
  3. Franchising
  4. Joint venture
Question 39 Multiple Choice (Single Answer)

A business can achieve total process optimization by combining the _____ categories.

  1. offshore vendors
  2. nearshore vendors
  3. onshore vendors
  4. all of the above
Question 40 Multiple Choice (Single Answer)

BPO services include ________.

  1. payroll
  2. human resources
  3. accounting and customer/call center relations
  4. all of the above
Question 41 Multiple Choice (Single Answer)

Process transparency is a major barrier to using KPO services.

  1. True
  2. False
Question 42 Multiple Choice (Single Answer)

BPO risks include ______.

  1. Data privacy breaches
  2. Underestimated running costs
  3. Over-dependence on service providers
  4. All of the above
Question 43 Multiple Choice (Single Answer)

BPO categories are front-office customer services (such as tech support) and back-office business functions (such as billing).

  1. True
  2. False
Question 44 Multiple Choice (Single Answer)

KPO is claimed to efficiently increase productivity and increase cost savings in the area of market research.

  1. True
  2. False
Question 45 Multiple Choice (Single Answer)

Challenges faced by KPO companies include _______.

  1. High staff turnover, especially where work is not challenging to the employee's skills
  2. High cost of training and tendency to lose the most experienced employees to the clients
  3. Ensuring the security and confidentiality of information, especially when privacy laws vary from country to country
  4. All of the above