Outsourcing and franchising - class-XI
outsourcing and franchising
Questions
Franchising is similar to licensing.
- True
- False
Franchising is the practice of using another firm's successful business model.
- True
- False
______ usually set strict rules and regulations as to how the franchisees should operate while running their business.
- Franchising
- BPO
- KPO
- All of the above
Characteristic(s) of franchising include(s) ______.
- It is a replication of some successful business format
- It takes place in case of businesses with a good track record of profitability
- It applies to business which are easily duplicated and replicated
- All of the above
Franchising can be terminated before the expiry of franchising period.
- True
- False
Franchising enables the franchiser to increase his goodwill and reputation by expanding his network.
- false
- partly false
- true
- partly true
Payment of _________ on a regular basis is to be made to the franchiser.
- profits
- royalty
- fees
- all of the above
The franchiser allows the franchisee to use his _______under a license.
- trademark
- company seal
- company goods
- company management
The franchisee does not enjoy exclusive rights in his territory.
- false
- partly false
- true
- partly true
If not maintained properly, trade secrets can get divulged to others in the foreign markets. This is a disadvantage of ______.
- BPO
- KPO
- Franchising
- Joint Venture
Which type of Privatisation is common in utility services and transport?
- Reprivatisation
- Franchising
- Contracting
- Divestiture
Compared to licensing, franchising is a more advantageous entry mode because __________.
- it generates economies of scale in marketing to international customers
- it is low-risk and low-cost
- it offers greater control
- all of the above
Franchiser helps the franchisee on setting up business or not?
- Yes
- No
- Partly yes
- Can't say
Which of the following statement is not correct in relation to 'Franchise'?
- Franchising is the practice to use the another firm's successful business model.
- It is the business relationship between two organisations where a franchiser, who is the owner of a brand name, product or system of a business, permits a franchisee to use its brand, product or business process for a free.
- The franchisor provides training and continuous assistance to the franchisee.
- Franchiser shares all business and trade secrete with franchisee.
Providing permission to use technical know how by parent organisation to another individual is known as ________.
- dealership
- marketing
- agency
- franchising
By expanding network Franchising enables the franchiser to increase his --
1. Goodwill
2. Reputation
Select the correct answer from the option given below.
- Neither 1 nor 2
- 2 only
- Both 1 and 2
- 1 only
Franchising is___________.
- purchasing all parts of the company
- allowing another party to use product or service under owner's name
- joining two or more companies
- a company acquiring another company at its will
The salient feature(s) of franchising is/are____________.
- the franchiser allows the franchisee to use his trade mark under a license.
- the franchise agreement do not requires the franchisee to follow franchiser's policies regarding mode of operation of business as they are free to conduct business in any way they like.
- the franchiser do not provide training of personnel working in the franchisee organization or any other type of help.
- all of above
The individual or firm which grants right is called _________ (X). Whereas the individual or firm to whom the right is granted is called _________.(Y).
Select the correct answer from the options given below.
- (X) = Franchisee; (Y)=Franchiser
- (X) = Franchiser; (Y)=Franchisee
- (X) = Consignor; (Y)=Consignee
- (X) = Consignee; (Y)=Consignor
Where a firm allows another firm in a foreign market to use its technical know-how and trade mark, it is known as _________.
- franchising
- network marketing
- indirect marketing
- all of above
The right to use the business know-how and trade mark of the franchiser is for a ________period of time.
- unlimited
- limited
- only for 5 years
- none of above
Which of the following can be treated as disadvantages of Franchising?
- There is a danger that the franchisee may start an identical business with slightly different brand name.
- The franchiser's brand name and reputation may get tarnished if the franchisee is not able to maintain standards of quality and service.
- There is a risk of trade secrets getting leaked out in the foreign market.
- All of above
The Licensee pays to the Licensor, a sum of money called ________or using his business know-how and trade mark.
- trade balance
- royalty
- sales dues
- account balance
The word franchise is a ___________ word.
- Anglo British
- Anglo Indian
- Anglo French
- Anglo Greek
It is form of direct marketing where customers become distributors ________.
- franchising
- BPOs
- network marketing
- none of the above
The term royalty is closely associated with ________________.
- licensing
- direct exporting
- contract manufacturing
- piggybacking
In line with a franchising agreement, a franchisee may use____________.
- geographic region exclusively
- patents, designs, trade secrets and business know-how
- trade marks copyright and trade secrets
- all of the above
Advantages to a franchisor in a franchise are _____________________.
- capital injection
- market penetration
- risk sharing
- all of the above
___________ is the corner stone of international franchising
- Concentration
- Adaptation
- Standardization
- Focus
The franchisee pays to the franchiser a sum off money called _______ for using his business know-how and trade mark.
- Trade balance
- Royalty
- Sales dues
- Account balance
The individual or firm which grants right is called_________.
- Franchisee
- Franchiser
- Consignor
- Consignee
Presently Industrial Licensing is not applicable for ___________.
- Ship Building
- Hazardous Chemicals
- Cigarettes
- Electronic Aerospace and Defence Equipment
The franchiser can expand his distribution system in the least possible time.
- True
- False
- Partly true
- None of the above
Franchising enables the franchiser to increase his ____________ by expanding his network.
- Goodwill
- Reputation
- Both (a) and (b)
- Neither (a) nor (b)
KPO is envisaged as having a high potential in sectors viz _______.
- patent and copyright related services
- other legal research functions
- business intelligence and analytics
- all of the above
What is/are the advantage(s) of BPO?
- Business process speed and efficiency are enhanced.
- Organizational growth increases when capital resource and asset expenditures are not required.
- Employees may invest more time in core business strategies
- All of the above
_________is a form of outsourcing, in which knowledge-related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization.
- Business process outsourcing (BPO)
- Knowledge process outsourcing (KPO)
- Franchising
- Licensing
_____ is the contracting of non-primary business activities and functions to a third-party provider.
- Wholesaling
- Business process outsourcing (BPO)
- Franchising
- Joint venture
A business can achieve total process optimization by combining the _____ categories.
- offshore vendors
- nearshore vendors
- onshore vendors
- all of the above
BPO services include ________.
- payroll
- human resources
- accounting and customer/call center relations
- all of the above
Process transparency is a major barrier to using KPO services.
- True
- False
BPO risks include ______.
- Data privacy breaches
- Underestimated running costs
- Over-dependence on service providers
- All of the above
BPO categories are front-office customer services (such as tech support) and back-office business functions (such as billing).
- True
- False
KPO is claimed to efficiently increase productivity and increase cost savings in the area of market research.
- True
- False
Challenges faced by KPO companies include _______.
- High staff turnover, especially where work is not challenging to the employee's skills
- High cost of training and tendency to lose the most experienced employees to the clients
- Ensuring the security and confidentiality of information, especially when privacy laws vary from country to country
- All of the above