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platforms and products Online Quiz - 54

Description: platforms and products Online Quiz - 54
Number of Questions: 20
Created by:
Tags: platforms and products

ICM is the brain of the Contact Center.

  1. True

  2. False

Answer: 1

What is the full form of CTI?

  1. Common Telephone Interface

  2. Common Technology Interface

  3. Complex Technology Integration

  4. Computer Telephony Integration

Answer: 4

IVR is a technology that enables interaction between a caller and a computer via the telephone.

  1. True

  2. False

Answer: 1

TCS has a gold partnership alliance with Cisco India

  1. True

  2. False

Answer: 1

What are the two different types of call recording?

  1. Trunk Side Recording

  2. CTI Side Recording

  3. ICM Side Recording

  4. Agent Side Recording

Answer: 1,4

Cisco Voice Portal is a “Front of the switch” IVR model.

  1. True

  2. False

Answer: 2

What are the common capabilities covered by self-servicing technologies? (Choose two)

  1. Fund Transfer

  2. Diallers

  3. Bill Payment

  4. Call Recorders

Answer: 1,3

If you want to create indexes after the load process which transformation you choose?

  1. Filter Transformation

  2. Aggregator Transformation

  3. Stored procedure Transformation

  4. Expression Transformation

Answer: 3

In an unconnected lookup, the number of return/output ports is greater than 1 ?

  1. True

  2. False

Answer: 2

Which port from the sequence generator is connected to the next transformation

  1. Curr Val

  2. Next Val

  3. End Value

  4. Start Value

Answer: 2

Is sorter an active or passive transformation ?

  1. ACTIVE

  2. PASSIVE

  3. Either ACTIVE or PASSIVE

  4. Neither ACTIVE Nor PASSIVE

Answer: 1

Which of the following is not possible using Repository Manager

  1. Creating folder within repository

  2. Creating users and assigning roles

  3. Taking backup of Repository

  4. Comparing folders

Answer: 3

Thread is a lightweight process. True or False

  1. True

  2. False

Answer: 1

What is context switching?

  1. A process terminating.

  2. A process starting execution.

  3. Processor switches execution control from one process to another.

  4. Creation of a new thread.

Answer: 3

Which of these can be owned by a thread?

  1. Mutex

  2. Semaphore

  3. Both of the above

  4. None of the above

Answer: 1

Which system call can you use to create a new process?

  1. exec

  2. wait

  3. process

  4. fork

Answer: 4

List out some reasons for process termination.

  1. Normal completion

  2. Parent termination.

  3. Memory unavailable.

  4. All of the above.

Answer: 4

Which of these are synchronization techniques?

  1. Mutex

  2. Semaphores

  3. Signals

  4. None of the above

  5. a,b, and c

Answer: 5

A process may be in anyone of the following states

  1. NEW

  2. READY

  3. RUNNING

  4. WAIT

  5. All of the above

Answer: 5

Which BO product(s) is/are used to promote universes and reports across environments?

  1. Life Cycle Manager

  2. CMC

  3. Import wizard

  4. Migrator

Answer: 1,3
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