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platforms and products Online Quiz - 54

Description: platforms and products Online Quiz - 54
Number of Questions: 20
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Tags: platforms and products
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ICM is the brain of the Contact Center.

  1. True

  2. False


Correct Option: A

What is the full form of CTI?

  1. Common Telephone Interface

  2. Common Technology Interface

  3. Complex Technology Integration

  4. Computer Telephony Integration


Correct Option: D

IVR is a technology that enables interaction between a caller and a computer via the telephone.

  1. True

  2. False


Correct Option: A

TCS has a gold partnership alliance with Cisco India

  1. True

  2. False


Correct Option: A

What are the two different types of call recording?

  1. Trunk Side Recording

  2. CTI Side Recording

  3. ICM Side Recording

  4. Agent Side Recording


Correct Option: A,D

Cisco Voice Portal is a “Front of the switch” IVR model.

  1. True

  2. False


Correct Option: B

What are the common capabilities covered by self-servicing technologies? (Choose two)

  1. Fund Transfer

  2. Diallers

  3. Bill Payment

  4. Call Recorders


Correct Option: A,C

If you want to create indexes after the load process which transformation you choose?

  1. Filter Transformation

  2. Aggregator Transformation

  3. Stored procedure Transformation

  4. Expression Transformation


Correct Option: C

In an unconnected lookup, the number of return/output ports is greater than 1 ?

  1. True

  2. False


Correct Option: B

Which port from the sequence generator is connected to the next transformation

  1. Curr Val

  2. Next Val

  3. End Value

  4. Start Value


Correct Option: B

Is sorter an active or passive transformation ?

  1. ACTIVE

  2. PASSIVE

  3. Either ACTIVE or PASSIVE

  4. Neither ACTIVE Nor PASSIVE


Correct Option: A

Which of the following is not possible using Repository Manager

  1. Creating folder within repository

  2. Creating users and assigning roles

  3. Taking backup of Repository

  4. Comparing folders


Correct Option: C

Thread is a lightweight process. True or False

  1. True

  2. False


Correct Option: A

What is context switching?

  1. A process terminating.

  2. A process starting execution.

  3. Processor switches execution control from one process to another.

  4. Creation of a new thread.


Correct Option: C

Which of these can be owned by a thread?

  1. Mutex

  2. Semaphore

  3. Both of the above

  4. None of the above


Correct Option: A

Which system call can you use to create a new process?

  1. exec

  2. wait

  3. process

  4. fork


Correct Option: D

List out some reasons for process termination.

  1. Normal completion

  2. Parent termination.

  3. Memory unavailable.

  4. All of the above.


Correct Option: D

Which of these are synchronization techniques?

  1. Mutex

  2. Semaphores

  3. Signals

  4. None of the above

  5. a,b, and c


Correct Option: E

A process may be in anyone of the following states

  1. NEW

  2. READY

  3. RUNNING

  4. WAIT

  5. All of the above


Correct Option: E

Which BO product(s) is/are used to promote universes and reports across environments?

  1. Life Cycle Manager

  2. CMC

  3. Import wizard

  4. Migrator


Correct Option: A,C
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