ICM is the brain of the Contact Center.

What is the full form of CTI?

IVR is a technology that enables interaction between a caller and a computer via the telephone.

TCS has a gold partnership alliance with Cisco India

What are the two different types of call recording?

Cisco Voice Portal is a “Front of the switch” IVR model.

What are the common capabilities covered by self-servicing technologies? (Choose two)

If you want to create indexes after the load process which transformation you choose?

In an unconnected lookup, the number of return/output ports is greater than 1 ?

Which port from the sequence generator is connected to the next transformation

Is sorter an active or passive transformation ?

Which of the following is not possible using Repository Manager

Thread is a lightweight process. True or False

What is context switching?

Which of these can be owned by a thread?

Which system call can you use to create a new process?

List out some reasons for process termination.

Which of these are synchronization techniques?

A process may be in anyone of the following states

Which BO product(s) is/are used to promote universes and reports across environments?