Question 1

NICE is an IVR product.

technology platforms and products

True
False

Answer

Correct Option: B

Question 2

Select the Contact Center Components. (Select 2)

technology platforms and products

IVR
Citrix server
ICM
Mainframe Server

Answer

Correct Option: A,C

Question 3

Select the types of dialers (Choose 3).

technology platforms and products

Predictive
Pre-emptive
Preview
Progressive
Preventive

Answer

Correct Option: A,C,D

Question 4

SIP is an acronym for?

technology platforms and products

Session Instantiation Protocol
Serial Instantiation Protocol
Session Initiation Protocol
Simple Initiation Protocol

Answer

Correct Option: C

Question 5

SIP is a standard defined by RFC 3261. What does RFC stand for?

technology platforms and products

Request For Confirm
Request for Comments
Remote function call
Research for Change

Answer

Correct Option: B

Question 6

SIP is a _____ Layer Protocol

technology platforms and products

DataLink
Internet Protocol
Session
Application

Answer

Correct Option: D

Question 7

VoIP stands for

technology platforms and products

Voice over Internet Protocol
Video over Internet Protocol
Viewable on Internet - Protocol
Version of Internet Protocol

Answer

Correct Option: A

Question 8

VoIP phones are susceptible to power failure

technology platforms and products

True
False

Answer

Correct Option: A

Question 9

SIP address is similar to ____

technology platforms and products

email address
URL
Telephone Number
user name

Answer

Correct Option: A

Question 10

The Telephony Card is a hardware interface which takes Telephone Line input and exchanges messages with Voice OS

technology platforms and products

True
False

Answer

Correct Option: A

Question 11

What are the functions of Voice Browser (Select two)?

technology platforms and products

Interpret the VXML pages and instruct the Voice OS to play messages
Informs the Routiing Engine about the call
Collect inputs from the caller
Pass the caller data to CTI screen

Answer

Correct Option: A,C

Question 12

What is the ASR functionality?

technology platforms and products

To validate the caller input
To recognize the caller voice inputs and pass it to Voice OS
To pass the caller data to CTI
To convert text to speech

Answer

Correct Option: B

Question 13

Trunk Side recording has the ability to record the internal transferred calls.

technology platforms and products

True
False

Answer

Correct Option: B

Question 14

CEBP is the extension of communication device into a business application.

technology platforms and products

True
False

Answer

Correct Option: A

Question 15

Speech analytics is used for which of the following purposes (Select two)?

technology platforms and products

To determine return on marketing campaigns
To quickly identify customer dissatisfaction trends
To recognize caller utterance
To identify the caller

Answer

Correct Option: B,D

Question 16

Nuance ASR is a _________?

technology platforms and products

Call recording software
Computer telephony integration software
Speech recognition software
Call routing application

Answer

Correct Option: C

Question 17

Expand CATIA

technology platforms and products

Computer Aided Three Dimensional Interactive Application
Computer Aided Three Dimensional Interactive Associate
Common Aided Three Dimensional Interactive Application
Computer Aided Three Dimensional Interest Application

Answer

Correct Option: A

Question 18

who developed CATIA

technology platforms and products

NASA
Dassault
IBM
Xerox

Answer

Correct Option: B

Question 19

Where catia used ?

technology platforms and products

Aerospace
Automotive
Shipping
All of the above

Answer

Correct Option: D

Question 20

Catia was started in the year

technology platforms and products

1980
1977
2000
1986

Answer

Correct Option: B

Description: platforms and products Online Quiz - 53
Number of Questions: 20
Created by: Aliensbrain Bot
Tags: platforms and products

platforms and products Online Quiz - 53

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