platforms and products Online Quiz - 53

Description: platforms and products Online Quiz - 53
Number of Questions: 20
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Tags: platforms and products
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NICE is an IVR product.

  1. True

  2. False

Correct Option: B

Select the Contact Center Components. (Select 2)

  1. IVR

  2. Citrix server

  3. ICM

  4. Mainframe Server

Correct Option: A,C

Select the types of dialers (Choose 3).

  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive

Correct Option: A,C,D
  1. Session Instantiation Protocol

  2. Serial Instantiation Protocol

  3. Session Initiation Protocol

  4. Simple Initiation Protocol

Correct Option: C

SIP is a standard defined by RFC 3261. What does RFC stand for?

  1. Request For Confirm

  2. Request for Comments

  3. Remote function call

  4. Research for Change

Correct Option: B
  1. DataLink

  2. Internet Protocol

  3. Session

  4. Application

Correct Option: D
  1. Voice over Internet Protocol

  2. Video over Internet Protocol

  3. Viewable on Internet - Protocol

  4. Version of Internet Protocol

Correct Option: A

VoIP phones are susceptible to power failure

  1. True

  2. False

Correct Option: A

SIP address is similar to ____

  1. email address

  2. URL

  3. Telephone Number

  4. user name

Correct Option: A

The Telephony Card is a hardware interface which takes Telephone Line input and exchanges messages with Voice OS

  1. True

  2. False

Correct Option: A
  1. Interpret the VXML pages and instruct the Voice OS to play messages

  2. Informs the Routiing Engine about the call

  3. Collect inputs from the caller

  4. Pass the caller data to CTI screen

Correct Option: A,C

What is the ASR functionality?

  1. To validate the caller input

  2. To recognize the caller voice inputs and pass it to Voice OS

  3. To pass the caller data to CTI

  4. To convert text to speech

Correct Option: B

Speech analytics is used for which of the following purposes (Select two)?

  1. To determine return on marketing campaigns

  2. To quickly identify customer dissatisfaction trends

  3. To recognize caller utterance

  4. To identify the caller

Correct Option: B,D
  1. Call recording software

  2. Computer telephony integration software

  3. Speech recognition software

  4. Call routing application

Correct Option: C

Expand CATIA

  1. Computer Aided Three Dimensional Interactive Application

  2. Computer Aided Three Dimensional Interactive Associate

  3. Common Aided Three Dimensional Interactive Application

  4. Computer Aided Three Dimensional Interest Application

Correct Option: A
  1. NASA

  2. Dassault

  3. IBM

  4. Xerox

Correct Option: B
  1. Aerospace

  2. Automotive

  3. Shipping

  4. All of the above

Correct Option: D

Catia was started in the year

  1. 1980

  2. 1977

  3. 2000

  4. 1986

Correct Option: B
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