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platforms and products Online Quiz - 53

Description: platforms and products Online Quiz - 53
Number of Questions: 20
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Tags: platforms and products

Catia was started in the year

  1. 1980

  2. 1977

  3. 2000

  4. 1986

Answer: 2

Where catia used ?

  1. Aerospace

  2. Automotive

  3. Shipping

  4. All of the above

Answer: 4

who developed CATIA

  1. NASA

  2. Dassault

  3. IBM

  4. Xerox

Answer: 2

Expand CATIA

  1. Computer Aided Three Dimensional Interactive Application

  2. Computer Aided Three Dimensional Interactive Associate

  3. Common Aided Three Dimensional Interactive Application

  4. Computer Aided Three Dimensional Interest Application

Answer: 1

Nuance ASR is a _________?

  1. Call recording software

  2. Computer telephony integration software

  3. Speech recognition software

  4. Call routing application

Answer: 3

Speech analytics is used for which of the following purposes (Select two)?

  1. To determine return on marketing campaigns

  2. To quickly identify customer dissatisfaction trends

  3. To recognize caller utterance

  4. To identify the caller

Answer: 2,4

CEBP is the extension of communication device into a business application.

  1. True

  2. False

Answer: 1

Trunk Side recording has the ability to record the internal transferred calls.

  1. True

  2. False

Answer: 2

What is the ASR functionality?

  1. To validate the caller input

  2. To recognize the caller voice inputs and pass it to Voice OS

  3. To pass the caller data to CTI

  4. To convert text to speech

Answer: 2

What are the functions of Voice Browser (Select two)?

  1. Interpret the VXML pages and instruct the Voice OS to play messages

  2. Informs the Routiing Engine about the call

  3. Collect inputs from the caller

  4. Pass the caller data to CTI screen

Answer: 1,3

The Telephony Card is a hardware interface which takes Telephone Line input and exchanges messages with Voice OS

  1. True

  2. False

Answer: 1

SIP address is similar to ____

  1. email address

  2. URL

  3. Telephone Number

  4. user name

Answer: 1

VoIP phones are susceptible to power failure

  1. True

  2. False

Answer: 1

VoIP stands for

  1. Voice over Internet Protocol

  2. Video over Internet Protocol

  3. Viewable on Internet - Protocol

  4. Version of Internet Protocol

Answer: 1

SIP is a _____ Layer Protocol

  1. DataLink

  2. Internet Protocol

  3. Session

  4. Application

Answer: 4

SIP is a standard defined by RFC 3261. What does RFC stand for?

  1. Request For Confirm

  2. Request for Comments

  3. Remote function call

  4. Research for Change

Answer: 2

SIP is an acronym for?

  1. Session Instantiation Protocol

  2. Serial Instantiation Protocol

  3. Session Initiation Protocol

  4. Simple Initiation Protocol

Answer: 3

Select the types of dialers (Choose 3).

  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive

Answer: 1,3,4

Select the Contact Center Components. (Select 2)

  1. IVR

  2. Citrix server

  3. ICM

  4. Mainframe Server

Answer: 1,3

NICE is an IVR product.

  1. True

  2. False

Answer: 2
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