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platforms and products Online Quiz - 53

Description: platforms and products Online Quiz - 53
Number of Questions: 20
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Tags: platforms and products
Attempted 0/20 Correct 0 Score 0

NICE is an IVR product.

  1. True

  2. False


Correct Option: B

Select the Contact Center Components. (Select 2)

  1. IVR

  2. Citrix server

  3. ICM

  4. Mainframe Server


Correct Option: A,C

Select the types of dialers (Choose 3).

  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive


Correct Option: A,C,D
  1. Session Instantiation Protocol

  2. Serial Instantiation Protocol

  3. Session Initiation Protocol

  4. Simple Initiation Protocol


Correct Option: C

SIP is a standard defined by RFC 3261. What does RFC stand for?

  1. Request For Confirm

  2. Request for Comments

  3. Remote function call

  4. Research for Change


Correct Option: B
  1. DataLink

  2. Internet Protocol

  3. Session

  4. Application


Correct Option: D
  1. Voice over Internet Protocol

  2. Video over Internet Protocol

  3. Viewable on Internet - Protocol

  4. Version of Internet Protocol


Correct Option: A

VoIP phones are susceptible to power failure

  1. True

  2. False


Correct Option: A

SIP address is similar to ____

  1. email address

  2. URL

  3. Telephone Number

  4. user name


Correct Option: A
  1. Interpret the VXML pages and instruct the Voice OS to play messages

  2. Informs the Routiing Engine about the call

  3. Collect inputs from the caller

  4. Pass the caller data to CTI screen


Correct Option: A,C
  1. To validate the caller input

  2. To recognize the caller voice inputs and pass it to Voice OS

  3. To pass the caller data to CTI

  4. To convert text to speech


Correct Option: B
  1. To determine return on marketing campaigns

  2. To quickly identify customer dissatisfaction trends

  3. To recognize caller utterance

  4. To identify the caller


Correct Option: B,D
  1. Call recording software

  2. Computer telephony integration software

  3. Speech recognition software

  4. Call routing application


Correct Option: C

Expand CATIA

  1. Computer Aided Three Dimensional Interactive Application

  2. Computer Aided Three Dimensional Interactive Associate

  3. Common Aided Three Dimensional Interactive Application

  4. Computer Aided Three Dimensional Interest Application


Correct Option: A
  1. NASA

  2. Dassault

  3. IBM

  4. Xerox


Correct Option: B
  1. Aerospace

  2. Automotive

  3. Shipping

  4. All of the above


Correct Option: D
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