• platforms and products Online Quiz - 53
Back
0

platforms and products Online Quiz - 53

Description: platforms and products Online Quiz - 53
Number of Questions: 20
Created by:
Tags: platforms and products
Start the Quiz
Attempted 0/20 Correct 0 Score 0
‹
›

NICE is an IVR product.

technology platforms and products

  1. True

  2. False

Show answer
Correct Option: B

Select the Contact Center Components. (Select 2)
technology platforms and products

  1. IVR

  2. Citrix server

  3. ICM

  4. Mainframe Server

Show answer
Correct Option: A,C

Select the types of dialers (Choose 3).
technology platforms and products

  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive

Show answer
Correct Option: A,C,D

SIP is an acronym for?

technology platforms and products

  1. Session Instantiation Protocol

  2. Serial Instantiation Protocol

  3. Session Initiation Protocol

  4. Simple Initiation Protocol

Show answer
Correct Option: C

SIP is a standard defined by RFC 3261. What does RFC stand for?

technology platforms and products

  1. Request For Confirm

  2. Request for Comments

  3. Remote function call

  4. Research for Change

Show answer
Correct Option: B

SIP is a _____ Layer Protocol

technology platforms and products

  1. DataLink

  2. Internet Protocol

  3. Session

  4. Application

Show answer
Correct Option: D

VoIP stands for
technology platforms and products

  1. Voice over Internet Protocol

  2. Video over Internet Protocol

  3. Viewable on Internet - Protocol

  4. Version of Internet Protocol

Show answer
Correct Option: A

VoIP phones are susceptible to power failure
technology platforms and products

  1. True

  2. False

Show answer
Correct Option: A

SIP address is similar to ____
technology platforms and products

  1. email address

  2. URL

  3. Telephone Number

  4. user name

Show answer
Correct Option: A

The Telephony Card is a hardware interface which takes Telephone Line input and exchanges messages with Voice OS
technology platforms and products

  1. True

  2. False

Show answer
Correct Option: A

What are the functions of Voice Browser (Select two)?
technology platforms and products

  1. Interpret the VXML pages and instruct the Voice OS to play messages

  2. Informs the Routiing Engine about the call

  3. Collect inputs from the caller

  4. Pass the caller data to CTI screen

Show answer
Correct Option: A,C

What is the ASR functionality?

technology platforms and products

  1. To validate the caller input

  2. To recognize the caller voice inputs and pass it to Voice OS

  3. To pass the caller data to CTI

  4. To convert text to speech

Show answer
Correct Option: B

Trunk Side recording has the ability to record the internal transferred calls.

technology platforms and products

  1. True

  2. False

Show answer
Correct Option: B

CEBP is the extension of communication device into a business application.

technology platforms and products

  1. True

  2. False

Show answer
Correct Option: A

Speech analytics is used for which of the following purposes (Select two)?

technology platforms and products

  1. To determine return on marketing campaigns

  2. To quickly identify customer dissatisfaction trends

  3. To recognize caller utterance

  4. To identify the caller

Show answer
Correct Option: B,D

Nuance ASR is a _________?

technology platforms and products

  1. Call recording software

  2. Computer telephony integration software

  3. Speech recognition software

  4. Call routing application

Show answer
Correct Option: C

Expand CATIA

technology platforms and products

  1. Computer Aided Three Dimensional Interactive Application

  2. Computer Aided Three Dimensional Interactive Associate

  3. Common Aided Three Dimensional Interactive Application

  4. Computer Aided Three Dimensional Interest Application

Show answer
Correct Option: A

who developed CATIA

technology platforms and products

  1. NASA

  2. Dassault

  3. IBM

  4. Xerox

Show answer
Correct Option: B

Where catia used ?

technology platforms and products

  1. Aerospace

  2. Automotive

  3. Shipping

  4. All of the above

Show answer
Correct Option: D

Catia was started in the year

technology platforms and products

  1. 1980

  2. 1977

  3. 2000

  4. 1986

Show answer
Correct Option: B
- Hide questions
ADVERTISEMENT

Find more quizzes from top tags

general knowledge
3615 Quizzes
119858 Questions
 technology
307 Quizzes
36705 Questions
 sports
963 Quizzes
19148 Questions
 history
1187 Quizzes
13475 Questions
 physics
598 Quizzes
13441 Questions
 biology
1160 Quizzes
12174 Questions
 science & technology
551 Quizzes
11015 Questions
 chemistry
490 Quizzes
9892 Questions
 maths
518 Quizzes
9324 Questions
 softskills
0 Quizzes
7131 Questions