0
Alien head

platforms and products Online Quiz - 53

Description: platforms and products Online Quiz - 53
Number of Questions: 20
Created by:
Tags: platforms and products
Attempted 0/20 Correct 0 Score 0

Catia was started in the year

  1. 1980

  2. 1977

  3. 2000

  4. 1986


Correct Option: B

Where catia used ?

  1. Aerospace

  2. Automotive

  3. Shipping

  4. All of the above


Correct Option: D

who developed CATIA

  1. NASA

  2. Dassault

  3. IBM

  4. Xerox


Correct Option: B

Expand CATIA

  1. Computer Aided Three Dimensional Interactive Application

  2. Computer Aided Three Dimensional Interactive Associate

  3. Common Aided Three Dimensional Interactive Application

  4. Computer Aided Three Dimensional Interest Application


Correct Option: A

Nuance ASR is a _________?

  1. Call recording software

  2. Computer telephony integration software

  3. Speech recognition software

  4. Call routing application


Correct Option: C

Speech analytics is used for which of the following purposes (Select two)?

  1. To determine return on marketing campaigns

  2. To quickly identify customer dissatisfaction trends

  3. To recognize caller utterance

  4. To identify the caller


Correct Option: B,D

CEBP is the extension of communication device into a business application.

  1. True

  2. False


Correct Option: A

Trunk Side recording has the ability to record the internal transferred calls.

  1. True

  2. False


Correct Option: B

What is the ASR functionality?

  1. To validate the caller input

  2. To recognize the caller voice inputs and pass it to Voice OS

  3. To pass the caller data to CTI

  4. To convert text to speech


Correct Option: B

What are the functions of Voice Browser (Select two)?

  1. Interpret the VXML pages and instruct the Voice OS to play messages

  2. Informs the Routiing Engine about the call

  3. Collect inputs from the caller

  4. Pass the caller data to CTI screen


Correct Option: A,C

The Telephony Card is a hardware interface which takes Telephone Line input and exchanges messages with Voice OS

  1. True

  2. False


Correct Option: A

SIP address is similar to ____

  1. email address

  2. URL

  3. Telephone Number

  4. user name


Correct Option: A

VoIP phones are susceptible to power failure

  1. True

  2. False


Correct Option: A

VoIP stands for

  1. Voice over Internet Protocol

  2. Video over Internet Protocol

  3. Viewable on Internet - Protocol

  4. Version of Internet Protocol


Correct Option: A

SIP is a _____ Layer Protocol

  1. DataLink

  2. Internet Protocol

  3. Session

  4. Application


Correct Option: D

SIP is a standard defined by RFC 3261. What does RFC stand for?

  1. Request For Confirm

  2. Request for Comments

  3. Remote function call

  4. Research for Change


Correct Option: B

SIP is an acronym for?

  1. Session Instantiation Protocol

  2. Serial Instantiation Protocol

  3. Session Initiation Protocol

  4. Simple Initiation Protocol


Correct Option: C

Select the types of dialers (Choose 3).

  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive


Correct Option: A,C,D

Select the Contact Center Components. (Select 2)

  1. IVR

  2. Citrix server

  3. ICM

  4. Mainframe Server


Correct Option: A,C

NICE is an IVR product.

  1. True

  2. False


Correct Option: B
+ View questions