🎴 Flashcard Mode
Contact Center and VoIP Technology
Card1 / 16
Mastered0
Review0
QuestionClick to flip
NICE is an IVR product.
AnswerClick to flip back
A
False
💡 Explanation:
NICE is not an IVR (Interactive Voice Response) product - it's a company that provides workforce optimization, analytics, and recording solutions for contact centers. IVR products would be systems like Cisco Customer Voice Portal (CVP) or Genesys. The statement is false.