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platforms and products Online Quiz - 52

Description: platforms and products Online Quiz - 52
Number of Questions: 20
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Tags: platforms and products
Attempted 0/20 Correct 0 Score 0
  1. Generative Shape Design

  2. General Shape Design

  3. General shape Development

  4. Generative Shape Development


Correct Option: A
  1. Trunk Side Recording

  2. CTI Side Recording

  3. ICM Side Recording

  4. Agent Side Recording


Correct Option: A,C
  1. Common Telephone Interface

  2. Common Technology Interface

  3. Complex Technology Integration

  4. Computer Telephony Integration


Correct Option: D
  1. IVR

  2. Citrix Server

  3. ICM

  4. Mainframe Server


Correct Option: A,C
  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive


Correct Option: A,C,D

The Telephony Card is a hardware interface which takes Telephone Line input and exchanges messages with Voice OS

  1. True

  2. False


Correct Option: A
  1. Interpret the VXML pages and instruct the Voice OS to play messages

  2. Informs the Routiing Engine about the call

  3. Collect inputs from the caller

  4. Pass the caller data to CTI screen


Correct Option: A,C

What is the ASR functionality?

  1. To validate the caller input

  2. To recognize the caller voice inputs and pass it to Voice OS

  3. To pass the caller data to CTI

  4. To convert text to speech


Correct Option: B
  1. To determine return on marketing campaigns

  2. To quickly identify customer dissatisfaction trends

  3. To recognize caller utterance

  4. To identify the caller


Correct Option: B,D
  1. Call recording software

  2. Computer telephony integration software

  3. Speech recognition software

  4. Call routing application


Correct Option: C
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