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platforms and products Online Quiz - 52

Description: platforms and products Online Quiz - 52
Number of Questions: 20
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Tags: platforms and products

In any OBI Cluster maximum how many BI Scheduler can be in Active state?

  1. 1

  2. 2

  3. 3

  4. No limit

Answer: 1

How Many OBI EE Server can participate in a single cluster?

  1. 8

  2. 12

  3. 16

  4. 24

Answer: 3

Nuance ASR is a _________.

  1. Call recording software

  2. Computer telephony integration software

  3. Speech recognition software

  4. Call routing application

Answer: 3

Speech analytics is used for which of the following purposes (Select two)?

  1. To determine return on marketing campaigns

  2. To quickly identify customer dissatisfaction trends

  3. To recognize caller utterance

  4. To identify the caller

Answer: 2,4

CEBP is the extension of communication device into a business application.

  1. True

  2. False

Answer: 1

_______recording has the ability to record the internal transferred calls.

  1. Trunk Side

  2. Agent Side

  3. CTI Side

  4. ICM Side

Answer: 2

What is the ASR functionality?

  1. To validate the caller input

  2. To recognize the caller voice inputs and pass it to Voice OS

  3. To pass the caller data to CTI

  4. To convert text to speech

Answer: 2

What are the functions of Voice Browser (Select two)?

  1. Interpret the VXML pages and instruct the Voice OS to play messages

  2. Informs the Routiing Engine about the call

  3. Collect inputs from the caller

  4. Pass the caller data to CTI screen

Answer: 1,3

The Telephony Card is a hardware interface which takes Telephone Line input and exchanges messages with Voice OS

  1. True

  2. False

Answer: 1

Select the types of dialers (Choose 3).

  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive

Answer: 1,3,4

Select the Contact Center Components. (Select 2)

  1. IVR

  2. Citrix Server

  3. ICM

  4. Mainframe Server

Answer: 1,3

Which component is responsible for routing the calls to an agents?

  1. ICM

  2. CTI

  3. IVR

  4. PABX

Answer: 3

What is the full form of CTI?

  1. Common Telephone Interface

  2. Common Technology Interface

  3. Complex Technology Integration

  4. Computer Telephony Integration

Answer: 4

Select the technology that enables interaction between a caller and a computer via the telephone.

  1. IVR

  2. Citrix

  3. Mainframe

  4. MQ Series

Answer: 1

What are the two different types of call recording?

  1. Trunk Side Recording

  2. CTI Side Recording

  3. ICM Side Recording

  4. Agent Side Recording

Answer: 1,3

TCS has a gold partnership alliance with Cisco India.

  1. True

  2. False

Answer: 2

What are the common capabilities covered by self-servicing technologies? (Choose two)

  1. Fund Transfer

  2. Diallers

  3. Bill Payment

  4. Call Recorders

Answer: 1,3

TCS has a gold partnership alliance with Cisco India.

  1. True

  2. False

Answer: 2

Which version of CATIA runs only on Microsoft Windows?

  1. CATIA V5

  2. CATIA V4

  3. CATIA V3

  4. CATIA V6

Answer: 4

Expan GSD

  1. Generative Shape Design

  2. General Shape Design

  3. General shape Development

  4. Generative Shape Development

Answer: 1
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