platforms and products Online Quiz - 52

Description: platforms and products Online Quiz - 52
Number of Questions: 20
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Tags: platforms and products
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  1. Generative Shape Design

  2. General Shape Design

  3. General shape Development

  4. Generative Shape Development

Correct Option: A
  1. Trunk Side Recording

  2. CTI Side Recording

  3. ICM Side Recording

  4. Agent Side Recording

Correct Option: A,C
  1. Common Telephone Interface

  2. Common Technology Interface

  3. Complex Technology Integration

  4. Computer Telephony Integration

Correct Option: D
  1. IVR

  2. Citrix Server

  3. ICM

  4. Mainframe Server

Correct Option: A,C
  1. Predictive

  2. Pre-emptive

  3. Preview

  4. Progressive

  5. Preventive

Correct Option: A,C,D

The Telephony Card is a hardware interface which takes Telephone Line input and exchanges messages with Voice OS

  1. True

  2. False

Correct Option: A
  1. Interpret the VXML pages and instruct the Voice OS to play messages

  2. Informs the Routiing Engine about the call

  3. Collect inputs from the caller

  4. Pass the caller data to CTI screen

Correct Option: A,C

What is the ASR functionality?

  1. To validate the caller input

  2. To recognize the caller voice inputs and pass it to Voice OS

  3. To pass the caller data to CTI

  4. To convert text to speech

Correct Option: B
  1. To determine return on marketing campaigns

  2. To quickly identify customer dissatisfaction trends

  3. To recognize caller utterance

  4. To identify the caller

Correct Option: B,D
  1. Call recording software

  2. Computer telephony integration software

  3. Speech recognition software

  4. Call routing application

Correct Option: C
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