Business services - class-XI

DTH stands for Direct-to-home television. It is defined as the reception of satellite programmes with a personal dish in an individual home. Only cable operators can receive the satellite programmes which are transferred by them to individual homes. Hence, DTH services are provided by cellular companies.

The signature need not be handwritten- this is a false statement. A signature should always be handwritten to validate the authenticity of any document. The writer of the signature is known as signatory or signer.

A. True

A line give the idea of contents of a letter at a glance is called the subject line- this is a true statement. It is a statement in brief, that indicates the matter to which the letter relates.It attracts the attention of the reader immediately and helps him to know quickly what the letter is about.

Window envelopes save time and labour of the letter writer- this is a true statement. An envelope with a transparent panel is
known as window envelope. In window envelope
there is no need to write the address of the receiver separately on the
envelope. It is clearly visible through the transparent part on the face
of the envelope, which is known as window.

Any message not included in the body of the letter is called post script- this is a true statement. This is required when the writer wants to add something, which is not included in the body of the letter. It is expressed as P.S.

This statements is True because of the following reasons:

You attitude does not mean writing the you word again and again-this is a true statement. You attitude in business writing usually emphasizes what the reader wants to know, respecting the reader's intelligence, and protecting the reader's ego

The name and the address of the receiver of a letter on the envelop is known as superscription- this is a true statement. Superscription is written on the outer part of the envelope. On it the name and address of the person who will receive the letter are written.

A. True

It is derived from the Latin word postscriptum  which means
afterwards. A postscript is an afterthought that has occurred
after the letter has been written and signed. It may be a sentence, a
paragraph, or occasionally many paragraphs added, after the signature of a
letter or after the main body of a letter.

A. True

Arrangement of various parts of the letter is called the layout of a letter- this is a true statement. Every elements of the letter should be arranged in a proper way to make the layout of the letter perfect. For example, spaces should be given between each paragraph, greetings should be done in a respectful manner, etc.

The body is the main part of the letter. Body of the letter is considered as
the main part of the letter and it contains the actual message of the
sender. It should be precise and written in clear words.

Salutation is a formal way of greeting the receiver. Formal greeting from the writer to the
reader is called salutation. Salutation
usually refers to greetings. Salutations can be classified as formal or
informal.

Head address or heading introduces the sender to the receiver of the letter. Head address or heading of the letter
usually includes the street name, city, state, zip code of the recipient
along with the name by whom the letter is being written.

Subject line is also called caption line- this is a true statement. Subject line helps to describe in brief what the subject matter of the letter is all about. It helps to seek the reader's attention and give a more clear picture about the contents of the letter.

True:-

A. True

Layout of the letter means arrangement of its various parts in roper order- this is a true statement. Arrangement of various parts of the
letter is called the layout of a letter. Every
elements of the letter should be arranged in a proper way to make the
layout of the letter perfect. For example, spaces should be given
between each paragraph, greetings should be done in a respectful manner,
etc.

Use of polite tone in the letter is courtesy- this is a true statement. Courtesy wins the heart of the reader. In letters, courtesy can be shown by using words like please, thank you, etc.

Correspondences means written communication- this is a true statement. Basically communication through exchange of letters is known as correspondence. Correspondence helps in maintaining proper relationship. It also serves as a evidence.

Formal greeting from the writer to the reader is called salutation- this is a true statement. Salutation usually refers to greetings. Salutations can be clasified as formal or informal.

An envelope with a transparent panel is known as window envelope- this is a true statement. In window envelope there is no need to write the address of the receiver separately on the envelope. It is clearly visible through the transparent part on the face of the envelope, which is known as window.

A. True. 

Main part of a letter is the body of the letter- this is a true statement. Body of the letter is considered as the main part of the letter and it contains the actual message of the sender. It should be precise and written in clear words.

The copies sent along with letter are called enclosures- this is a true statement. If any documents is enclosed along with the letter, then one line enclosure must be written before closing.

Name and address of the sender of the
letter is the heading or head address- this is a true statement. Head address or heading of the letter
usually includes the street name, city, state, zip code of the recipient
along with the name by whom the letter is being written.

A. True.

Name and address of the receiver of the letter is the inside address- this is a true statement. Inside letter usually includes the street name, city, state, zip code of the recipient along with the name to whom the letter is being written.

Concluding part of a business letter is known as complementary close- this is a true statement. It is a merely a polite way of ending a letter. It must be in accordance with the saluation.

Closing word before the signature in the letter is the complimentary close- this is a true statement. Complimentary close of the letter includes customary expressions. For example- thanks and regards, sincerely yours, etc.

Electronic communication includes all of the following, like internet logs, video-conferencing, E-mail, except telephone calls. Telephone calls take place through the telephonic network. It is not one of the modes of electronic communication.

With respect to e-mail, BCG stands for Blind Carbon Copy.

Features of email :-

• E-mail is an electronic mode of message transmission.
• It is cost effective.
• We can send files along with emails as an attachments.
• Unsolicited mails or spams can be deleted.
• We can customize our signatures as we want them to look. These signatures can be used for complimentary closure in your emails.
• Packages like Messenger and Outlook help to compose new messages, forward the mails to different people whose email addresses are registered in the address book.
• E-mail is not the confidential mode of communication.
• E-mail depends on internet connectivity.

While writing an official email abbreviation like 'U' for 'you' should be avoided. Messages which need to get delivered via mail, should be clear and appropriate. Abbreviations should be avoided. Clarity of the information should be maintained in an email.

You need to provide guidance to your work team on how to use a new database that will become operational next week.

The World Wide Web, or "Web" for short, is the very large subset of the Internet dedicated to broadcasting HTML pages. It is a system of inter linked documents accessed via internet.

The Information to be communicated in a data communications system is the message. In data communication, message is transmitted from one point to another via network system which are designed to convey information from the point of origing to the destination.

Some of the benefits not present with email is fixed font size. Email can be described as a way of getting any message delivered through the electronic modes of transmission. Nowadays emails are a very crucial mode of communication.

BPO is the practice of contracting a specific work process or processes to an external service provider. BPO stands for Business Process Outsourcing. Invariably the benefits of BPO are.  a) Taking case of core business. b) It is cost effective c) A double edged sword

This Statement is False because of the following reasons:

This statements is True because of the following reasons:

This statement is True because of the following reasons :

This Statement is True because of the following reasons:

This statement is False because of the following reasons:

This statements is True because of the following reasons:

This statement is True because of the following reason:

This statements is True because of the following reasons:

Quorum is the minimum number of members required to be present at a meeting to transact business. The quorum safeguards the organization by preventing a very small number of members from taking action on behalf of the entire organization. 

This statement is False because of the following reasons:

FAX is an abbreviation of Facsimile. It is also known as telescoping or teletext. FAX is generally defined as one of the modes through which telephonic transmission of printed material can be done. The telephone number is usually connected with any output device, like printer.

In TELEGRAM Stop is to be entered between the two words. A telegraph message sent
by an electrical telegraph operator or telegrapher using Morse code (or
a printing telegraph operator using plain text) was known as a telegram. Telegram is regarded is a cloud-based instant messaging service.

Feature of email packages helps to attach. Any computer based documents can be attached and sent along with the email via electronic transmission. One or more files can be attached with the email.

Hint Ray Tomlinson is credited with inventing email in 1972.

Unsolicited or Junk mails can be filtered by using the 'Spam' option.

VSAT (Very Small Aperture Terminal) is a satellite communications system that serves home and business users. 
A VSAT end user needs a box that interfaces between the user's computer and an outside antenna with a transceiver. 
The transceiver receives or sends a signal to a satellite transponder in the sky.

• Business services are those services which are used by business enterprises for the conduct of their activities.
  
• Telecom services provide voice and non voice messaging services.
• Social services are those services that are generally provided voluntarily in pursuit of certain social goals.
  
• Personal services are those services which are experienced differently by different customers. They will also depend upon customer’s preferences and demands. For example, tourism, recreational services, restaurants.

• Upward communication flows to a higher level in an organization. It provides feedback on how well the organization is functioning. The subordinates use upward communication to communicate to their superiors.
  
• Downward communication flows from a higher level in an organization to a lower level. It happens from superiors to subordinates in a chain of command.
  
• Formal communication is the official interchange of ideas/information. It is also called as 'Proper Channel Communication'.
  

Liaison office acts as communication channel between foreign corporation and Indian customers. Liaison office functions as a representative office in order to understand business and investment climate. It also conveys information to the head office or principal office of the company.

Telegram was charged on the basis of number of words used. A telegraph message sent
by an electrical telegraph operator or telegrapher using Morse code (or
a printing telegraph operator using plain text) was known as a
telegram. Telegram is regarded is a cloud-based instant messaging
service.

Telegram is the most historical way of sending information. Telegram was charged on the basis of number of words used. A telegraph message sent
by an electrical telegraph operator or telegrapher using Morse code (or
a printing telegraph operator using plain text) was known as a
telegram. Telegram is regarded is a cloud-based instant messaging
service.

C. correspondence

The minimum acceptable rate of return (MARR) is the minimum rate a project must earn to be considered financially viable, accounting for risk and alternative investment opportunities.

A comprehensive policy was developed to offer a broad coverage against all possible damages arising from a variety of risks. Comprehensive policy typically covers damage from fire, vandalism or falling objects. Comprehensive policy is often regarded as an optional coverage.

Health Insurance is a safeguard against rising medical costs- this is a true statement. Health insurance can be defined as a policy which is designed to provide coverage to costs which occur due to medical care. It helps to provide financial protection in case of hospitalization of the insured.

ABC analysis is an inventory management technique in which inventory is segregated into three groups - A, B and C on the basis of the value of annual usage. The A items are those in which contribute the largest rupee investment.

Since the company is an artificial person, Director acts an agent of the company. Director acts as a trustee by safeguarding the financial and other resources of the company. He/She acts as a managing partner by managing the company's affairs under the guidance of the Board of Directors.

Subject to the provisions of the Companies Act 2013, the Board of Directors of a company shall be entitled to exercise all such powers, and to do all such acts and things, as the company is authorized to exercise and do.

The intimation to members stating the day, date, time and place of meeting is known as notice- this is a true statement.  When any information needs to get delivered to all the members of the organization, then notice is written to inform abut the necessary details like- day, time,venue, etc.

The Board of Directors is a team of people elected by a corporation's shareholders to represent the shareholders' interests and ensure that the company's management acts on their behalf. The head of the board of directors is the chairman or chairperson of the board.

The type of warehouse suitable for seasonal goods is cold storage warehouse. Cold storage warehouse helps to prolong the shield life for fresh goods. It helps to keep the goods fresh after production and before the delivery or sale of the goods.

Bonded warehouse licensed by the government provided for storing imported goods. It may be managed by the state or  private enterprises.Bonded warehouse can be defined as customs-controlled warehouse for storing the imported goods until the duty is paid.

Goods produced at one place can be supplied at a distant place by storing them in various cities as because warehousing help in widening of the market. Warehousing can be defined as an act of storing goods which are to be distributed or sold later.

GIF (Goods Insurance and Freight) is an older term similar to CIF (Cost, Insurance, and Freight). It includes the cost of the product, the insurance premium, and the freight charges for shipping.

Historically, under the Central Sales Tax Act in India, the concessional rate for inter-state sales against Form C was fixed at 4%. While tax laws have evolved, this is the standard textbook answer for this specific historical context.

Private
warehouses are operated, owned or
leased by a company handling their
own goods, such as retail chain
stores or multi-brand multi-product
companies.

The place where goods are preserved on a large scale in a systematic and orderly manner is commonly called as warehouse. Goods are stored in warehouse generally before th delivery or sale of the goods. Warehouse helps to protect the perishable goods.

Cold storage helps to maintain the quality of goods gives an idea that the goods preserved are perishable. Cold storage is useful as it helps to store perishable goods for a period of time. Cold storage is crucial as it helps to prolong thhe shelf life of fresh goods.

Bonded
warehouses are licensed by the
government to accept imported goods
prior to payment of tax and customs
duty. 

• Public warehouses can be used for storage of goods by traders, manufacturers or any member of the public after the payment of a storage fee or charges. The government regulates the operation of these warehouses by issuing licences for them to private parties.
  
• Bonded warehouses are licensed by the government to accept imported goods prior to payment of tax and customs duty. These are goods which are imported from other countries. Importers are not permitted to remove goods from the docks or the airport till customs duty is paid.
  
• At times, importers are not in a position to pay the duty in full or does not require all the goods immediately. The goods are kept in bonded warehouses by the customs authorities till the customs duty is paid. These goods are said to be in bond.
  
• Some marketing cooperative societies or agricultural cooperative societies have set up their own warehouses for members of their cooperative society.
  
• Cold-storage warehouse are suitable for storing goods that are highly perishable.