Dialogue and Telephonic Communication

Practice dialogue completion, direct speech punctuation, and effective telephonic conversation skills including formality levels and appropriate phrasing.

48 Questions Published

Questions

Question 1 Multiple Choice (Single Answer)

Choose the most suitable option to complete the dialogue.


Ravi : Give me a call when you get back from the trip.
Ria : _________________

  1. I' m Sorry to hear that.
  2. I'll surely do that.
  3. Why should I call You?
  4. My trip will exhaust me !
Question 2 Multiple Choice (Single Answer)

CHOOSE THE BEST RESPONSE TO COMPLETE THE CONVERSATION.


Choose the most formal way to end a call with a colleague.

  1. I regret that I have to go now. Good bye.
  2. I have to hang up now. Bye!
  3. I'm afraid I'll have to go now. Good bye.
  4. I cant talk right now. Ciao.
Question 3 Multiple Choice (Single Answer)

CHOOSE THE BEST RESPONSE.


In an interview, if you face a question that you arent sure of the answer to, what would be the best way to respond ?

  1. Can you repeat the question please ?
  2. Could you change the question ?
  3. Is it okay if dont answer this ?
  4. May I think about it for a moment ?
Question 4 Multiple Choice (Single Answer)

Hari was driving above the speed limit and has been pulled over by a police inspector. Complete the conversation between him and the police inspector.
Police: Sir, you were driving above the speed limit. I'm afraid I am going to have to give you a ticket.
Hari: _____________________________

  1. Hello, Sir. Alright, please give me the ticket.
  2. Sir, I am very sorry. I really hadn't realized. It won't happen again.
  3. Sir I am very sorry. I really hadn't realized. It won't happen again.
  4. "Sir, I am very sorry." "I really hadn't realized. It won't happen again."
Question 5 Multiple Choice (Single Answer)

Anju met Ravi's brother yesterday and had a wonderful time talking to him. Complete the conversation between Anju and Ravi:
Ravi: So, my brother told me you met him yesterday.
Anju: _______________________

  1. Yes, I met him. We talked.
  2. I met your brother yesterday and we had a chat.
  3. Oh yes, he was very friendly. We had a great time talking.
  4. Anju met Ravi's brother yesterday and had a great time talking to him.
Question 6 Multiple Choice (Single Answer)

Kelly has forgotten to do her homework. Complete the conversation between her and her teacher:


Teacher: Kelly, why haven't you given me your homework?
Kelly: ________________________

  1. I am very sorry ma'am, but I had forgotten that we had homework.
  2. Ma'am, I have forgotten about it completely.
  3. I forgot to my homework.
  4. I keep forgetting to do my homework.
Question 7 Multiple Choice (Single Answer)

Identify the correct dialogue:

Jim: Are you going to the party tonight?
Tom: No, I don't think so. I am not feeling too well.
Jim: Oh, __________

  1. I was sorry to hear you were sick.
  2. I'm sorry to hear that. I hope you get well soon.
  3. I am truly sorry to receive news of your ill health.
  4. get well you.
Question 8 Multiple Choice (Single Answer)

Complete the dialogue by selecting the right option:

Henry: I think I left my purse here last night. __________ (Have you seen it/Have you saw it)?
Sneha: I'm sorry, but I ________ (don't think I did/ don't think I have).

  1. Have you seen it; don't think I did
  2. Have you seen it; don't think I have
  3. Have you saw it; don't think I did
  4. Have you saw it; don't think I have
Question 9 Multiple Choice (Multiple Answers)

Complete the dialogue by selecting the right option:

Jaya: ________ (You're/ You have arrived) early today!
Rekha: Yes, I __________ (got/ boarded) a bus early today. 

  1. You're; got
  2. You're; boarded
  3. You have arrived; got
  4. You have arrived; boarded
Question 10 Multiple Choice (Single Answer)

Anu reached school late because she woke up late. Complete the conversation between her and her teacher:
Teacher: Anu, why are you late?
Anu: ____________________

  1. I am very sorry, teacher. I woke up late.
  2. I am very sorry teacher. I woke up late.
  3. In the morning, I woke up later than usual. Hence, I reached late to school.
  4. I am so sorry about being late.
Question 11 Multiple Choice (Single Answer)

Complete the dialogues by selecting the right option:

Geeta: Hi Saina! A few of my friends and I ____________ (are planning/planned) to go to the International Trade Fair tomorrow. ___________________ (Will/Would) you like to come with us?
Saina: Sure! I am certain we'll all have a lot of fun.

  1. are planning; Will
  2. are planning; Would
  3. planned; Will
  4. planned; Would
Question 12 Multiple Choice (Single Answer)

Complete the following dialogue by selecting the right option:
Dave: Hi, Norris! I ________ (heard/ am hearing) you'll be in town next week. 
Norris: Hi, Dave! Yes, I __________ (have/had) a meeting there and will be staying for three days.

  1. heard; have
  2. heard; had
  3. am hearing; have
  4. am hearing; had
Question 13 Multiple Choice (Single Answer)

Complete the dialogue by selecting the right option:

Geeta: _________ (Should/Can) we come pick you up, or will you be able to reach there yourself?
Saina: I think I ____________ (could/can) manage to reach there on my own, thanks.

  1. Should; could
  2. Should; can
  3. Can; could
  4. Can; can
Question 14 Multiple Choice (Single Answer)

Complete the dialogue by selecting the right option:

Maya: Hi, Sonam! __________ (have you heard/will you hear) the news about the plane crash in Delhi?
Sonam: Hi, Maya! Oh, no I ________ (hadn't/haven't). I hope no one was killed.

  1. have you heard; hadn't
  2. have you heard; haven't
  3. will you hear; hadn't
  4. will you hear; haven't
Question 15 Multiple Choice (Single Answer)

Complete the dialogue by selecting the right option:

Sushma: I don't think I _________ (can/could) go for the trip next month.
Neela: Oh no! ______ (May/ Should) I ask why?

  1. can; May
  2. can; Should
  3. could; May
  4. could; Should
Question 16 Multiple Choice (Single Answer)

Complete the dialogue by choosing the correct option to fill in the blank:
Mother: Son, you ____________ (are working since/have been working since) morning. Perhaps it's time you took some rest.
Son: Mom, I _________ (am not as tired/was not as tired) as you think. But since you say so, I will _________ (took some rest/take some rest).

  1. are working since; am not as tired
  2. are working since; was not as tired
  3. have been working since; am not as tired
  4. have been working since; was not as tired
Question 17 Multiple Choice (Single Answer)

Complete the dialogue by selecting the right option:

Mechanic: I _______ (have been fixing; have fixed) the problem with the engine, but let me know if anything goes wrong again.
Customer: Ok, thank you for your help. I _________ (will/would) let you know. 

  1. have been fixing; will
  2. have been fixing; would
  3. have fixed; will
  4. have fixed; would
Question 18 Multiple Choice (Single Answer)

Identify the right option:

"What are we having for dinner" asked Jane.

  1. "What are we having for dinner." asked Jane.
  2. "What are we having for dinner" asked Jane?
  3. "What are we having for dinner? asked Jane."
  4. "What are we having for dinner?" asked Jane.
Question 19 Multiple Choice (Single Answer)

Identify the correct option:

Without the antidote Matt shook his head I don't think we can save him.

  1. Without the antidote Matt shook his head, I don't think we can save him.
  2. Without the antidote,"Matt shook his head" I don't think we can save him.
  3. "Without the antidote," Matt shook his head, "I don't think we can save him."
  4. "Without the antidote Matt shook his head I don't think we can save him."
Question 20 Multiple Choice (Single Answer)

Complete the dialogue by selecting the best option:

Sunita: Waiter! Could I have some coffee, please? Oh, and ______ (ensure you add/make sure you add) milk.
Waiter: Yes, of course. I'll ___________ (be right back with your order/ return with your order shortly).

  1. ensure you add; be right back with your order
  2. ensure you add; return with your order shortly
  3. make sure you add; be right back with your order
  4. make sure you add; return with your order shortly
Question 21 Multiple Choice (Single Answer)

For formal phone calls, introduction of the caller can be given in the following manner, EXCEPT-

  1. "Good morning!"
  2. "Could I speak to ___ please?"
  3. "Hi! What's up?"
  4. "I am Mr. X calling from ___ organisation."
Question 22 Multiple Choice (Single Answer)

Fill in the blank with a suitable option:
In case of a conversation with a friend on the phone, ______________________.

  1. high level of formality is required
  2. politeness in tone should be maintained
  3. one can talk informally and freely
  4. none of the above
Question 23 Multiple Choice (Single Answer)

In case of missing out on hearing what the speaker said, one should-

  1. Politely ask for clarification immediately
  2. Act rude over the telephone
  3. Stop talking
  4. Use abusive language
Question 24 Multiple Choice (Single Answer)

Complete the sentence with a suitable option:
While transferring a call, one should _____________________.

  1. Let the listener know that the call is being transferred
  2. Simply transfer the call without informing the listener
  3. Cut the call and ask the concerned department to call
  4. All of the above
Question 25 Multiple Choice (Single Answer)

Select the option that is NOT an inappropriate way to end a telephone conversation. 

  1. Saying, "Thank you for calling."
  2. Speaking rudely
  3. Using abusive language
  4. Putting down the receiver without informing the opposite person
Question 26 Multiple Choice (Single Answer)

State whether true or false.
It is good to specify where you are calling from, if you feel it may be helpful to the person you are calling. So, you may start the telephonic conversation by saying, "Hello, I'm John and I'm calling from DAV Public School". 

  1. True
  2. False
Question 27 Multiple Choice (Single Answer)

State whether true or false.
If you need to ask for a specific person, then phrase your request as a polite question. For e.g., May I ask who's calling please?

  1. True
  2. False
Question 28 Multiple Choice (Single Answer)

State whether true or false.
It is vital to use the right level of formality while speaking with someone on the phone. If you are too formal, people might find it difficult to feel comfortable when talking to you and if you are too informal, they might think you are being rude.

  1. True
  2. False
Question 29 Multiple Choice (Single Answer)

State whether true or false.
Communicating properly on the phone is important as the person you are speaking to cannot see your facial movement or your body language.

  1. True
  2. False
Question 30 Multiple Choice (Single Answer)

State whether true or false.
It is okay to use some of the informal features of the English language such as short forms, phrasal verbs and words like 'okay' and 'bye' during a formal conversation.

  1. True
  2. False
Question 31 Multiple Choice (Single Answer)

Choose the best answer:
Are your uncle and aunt still here?

  1. Yes, they are
  2. They are fine
  3. Its ok, thanks
  4. We have a nice family.
Question 32 Multiple Choice (Single Answer)

Arun is going on a trip with his friends. Complete the conversation with a suitable response:

Mother: Have you made sure you have everything you need?
Arun: Yes, I do Mom. Don't worry, I am sure I have packed everything.
Mother: Don't forget your tickets!
Arun: _______________

  1. I have it right here with my passport, Mom.
  2. I have safely placed the ticket in my backpack.
  3. Yes.
  4. I have it right here with my passport Mom.
Question 33 Multiple Choice (Single Answer)

Raj's mother fell ill all of a sudden and he had to look after her. So he couldn't go to his school. Complete the following conversation between him and his teacher:

Teacher: Raj, why were you absent yesterday?
Raj: ______________________

  1. Ma'am, my mother was ill, so I had to stay home to look after her.
  2. I'm very sorry but I had some urgent work.
  3. I missed school due to the fact that my mother had fallen ill.
  4. Mother had to be looked after; she was ill.
Question 34 Multiple Choice (Single Answer)

Complete the dialogue by selecting the right option:

Mother: Sam, ___________ (someone/a person) came by to see you today.
Sam: _____ (Is that so/Really)? Who was it?

  1. someone; Is that so
  2. someone; Really
  3. a person; Is that so
  4. a person; Really
Question 35 Multiple Choice (Single Answer)

Identify the correct response:

Interviewer: So, to what do you owe your success as a singer?
Singer: I had excellent instructors who always supported me.
Interviewer: I see. Which instructor had the most influence on you as a singer?
Singer: ___________________

  1. My first teacher has the most influence on me as a singer.
  2. Well, I think my first teacher had the most influence on me as a singer.
  3. Perhaps his first teacher had the most influence on him as a singer.
  4. My first teacher.
Question 36 Multiple Choice (Single Answer)

Identify the best dialogue to complete the conversation:

Doctor: Hello Dave, so how are you feeling today?
Dave: Hello! Not too good, I'm afraid. I haven't been able to sleep very well the past few days. 
Doctor: I see, and why do you think that is?
Dave: _______________

  1. Well, I recently got promoted and have a lot more work lately.
  2. I work very hard and stay up late.
  3. The reason for my lack of sleep is that I have too much work to do.
  4. No reason.
Question 37 Multiple Choice (Single Answer)

Identify the right option:

And then I realised Jane said with a sigh that he lied to me.

  1. "And then I realised," Jane said with a sigh, "that he lied to me."
  2. And then I realised, Jane said with a sigh, that he lied to me.
  3. And then I realised, "Jane said with a sigh," that he lied to me.
  4. "And then I realised", Jane said with a sigh, "that he lied to me."
Question 38 Multiple Choice (Single Answer)

Identify the correct option:

I know. And the Saturday before that and the one before that. Don't you ever fancy something different, Bill?

  1. "I know." "And the Saturday before that and the one before that!" "Don't you ever fancy something different, Bill?"
  2. "I know. And the Saturday before that and the one before that! Don't you ever fancy something different, Bill?"
  3. "I know. And the Saturday before that and the one before that! Don't you ever fancy something different, Bill"?
  4. "I know, And the Saturday before that and the one before that, Don't you ever fancy something different, Bill?"
Question 39 Multiple Choice (Single Answer)

When you are calling in a formal context (making calls related to employment, finances, law, health, or admissions), which of the following word(s) should not be used?

  1. Could
  2. May
  3. What's up?
  4. Thank you
Question 40 Multiple Choice (Single Answer)

State whether true or false.

It is acceptable to use some of the informal features of the English language such as short forms and phrasal verbs during a telephonic conversation.

  1. True
  2. False
Question 41 Multiple Choice (Single Answer)

Which of the following is the correct meaning of the phrase 'call back'? 

  1. Call from another number
  2. Talk louder
  3. Return a phone call
  4. None of the above
Question 42 Multiple Choice (Single Answer)

Communicating properly in a telephonic conversation is important because ____________________.

  1. the person cannot see your body language and facial expressions
  2. to impress the listener
  3. to achieve the purpose of communication
  4. all of the above
Question 43 Multiple Choice (Single Answer)

Which of the following is/are the phrasal verb(s) that help to improve telephonic conversations?

  1. Hold on
  2. Hang on
  3. Call back
  4. All of the above
Question 44 Multiple Choice (Single Answer)

From the given options, choose the word(s) that are not used during a formal telephonic conversation.

  1. Please
  2. Thank you
  3. Cheers
  4. Yes
Question 45 Multiple Choice (Single Answer)

From the given options, which of the question(s) would you use when asking for clarification during a telephonic conversation?

  1. Could you repeat that please?
  2. Could you speak a little more slowly please?
  3. Would you mind spelling that for me please?
  4. All of the above
Question 46 Multiple Choice (Single Answer)

Complete the sentence with a suitable option:
With reference to telephonic conversation, the phrase 'cut off' means _______________________.

  1. Cutting of telephone wires
  2. To be disconnected abruptly during a telephone conversation
  3. Banging the receiver
  4. Disinterest of the listener
Question 47 Multiple Choice (Single Answer)

These kinds of words should be used in a formal telephonic conversation, EXCEPT:

  1. Could
  2. Please
  3. May
  4. None of the above
Question 48 Multiple Choice (Single Answer)

While engaged in a telephonic conversation, it is important to ____________.

  1. maintain the appropriate level of formality
  2. speak clearly
  3. display politeness
  4. all of the above

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