Dialogue and Telephonic Communication
Practice dialogue completion, direct speech punctuation, and effective telephonic conversation skills including formality levels and appropriate phrasing.
Questions
Choose the most suitable option to complete the dialogue.
Ria : _________________
- I' m Sorry to hear that.
- I'll surely do that.
- Why should I call You?
- My trip will exhaust me !
CHOOSE THE BEST RESPONSE TO COMPLETE THE CONVERSATION.
- I regret that I have to go now. Good bye.
- I have to hang up now. Bye!
- I'm afraid I'll have to go now. Good bye.
- I cant talk right now. Ciao.
CHOOSE THE BEST RESPONSE.
- Can you repeat the question please ?
- Could you change the question ?
- Is it okay if dont answer this ?
- May I think about it for a moment ?
Hari was driving above the speed limit and has been pulled over by a police inspector. Complete the conversation between him and the police inspector.
Police: Sir, you were driving above the speed limit. I'm afraid I am going to have to give you a ticket.
Hari: _____________________________
- Hello, Sir. Alright, please give me the ticket.
- Sir, I am very sorry. I really hadn't realized. It won't happen again.
- Sir I am very sorry. I really hadn't realized. It won't happen again.
- "Sir, I am very sorry." "I really hadn't realized. It won't happen again."
Anju met Ravi's brother yesterday and had a wonderful time talking to him. Complete the conversation between Anju and Ravi:
Ravi: So, my brother told me you met him yesterday.
Anju: _______________________
- Yes, I met him. We talked.
- I met your brother yesterday and we had a chat.
- Oh yes, he was very friendly. We had a great time talking.
- Anju met Ravi's brother yesterday and had a great time talking to him.
Kelly has forgotten to do her homework. Complete the conversation between her and her teacher:
Teacher: Kelly, why haven't you given me your homework?
Kelly: ________________________
- I am very sorry ma'am, but I had forgotten that we had homework.
- Ma'am, I have forgotten about it completely.
- I forgot to my homework.
- I keep forgetting to do my homework.
Identify the correct dialogue:
Jim: Are you going to the party tonight?
Tom: No, I don't think so. I am not feeling too well.
Jim: Oh, __________
- I was sorry to hear you were sick.
- I'm sorry to hear that. I hope you get well soon.
- I am truly sorry to receive news of your ill health.
- get well you.
Complete the dialogue by selecting the right option:
Henry: I think I left my purse here last night. __________ (Have you seen it/Have you saw it)?
Sneha: I'm sorry, but I ________ (don't think I did/ don't think I have).
- Have you seen it; don't think I did
- Have you seen it; don't think I have
- Have you saw it; don't think I did
- Have you saw it; don't think I have
Complete the dialogue by selecting the right option:
Jaya: ________ (You're/ You have arrived) early today!
Rekha: Yes, I __________ (got/ boarded) a bus early today.
- You're; got
- You're; boarded
- You have arrived; got
- You have arrived; boarded
Anu reached school late because she woke up late. Complete the conversation between her and her teacher:
Teacher: Anu, why are you late?
Anu: ____________________
- I am very sorry, teacher. I woke up late.
- I am very sorry teacher. I woke up late.
- In the morning, I woke up later than usual. Hence, I reached late to school.
- I am so sorry about being late.
Complete the dialogues by selecting the right option:
Geeta: Hi Saina! A few of my friends and I ____________ (are planning/planned) to go to the International Trade Fair tomorrow. ___________________ (Will/Would) you like to come with us?
Saina: Sure! I am certain we'll all have a lot of fun.
- are planning; Will
- are planning; Would
- planned; Will
- planned; Would
Complete the following dialogue by selecting the right option:
Dave: Hi, Norris! I ________ (heard/ am hearing) you'll be in town next week.
Norris: Hi, Dave! Yes, I __________ (have/had) a meeting there and will be staying for three days.
- heard; have
- heard; had
- am hearing; have
- am hearing; had
Complete the dialogue by selecting the right option:
Geeta: _________ (Should/Can) we come pick you up, or will you be able to reach there yourself?
Saina: I think I ____________ (could/can) manage to reach there on my own, thanks.
- Should; could
- Should; can
- Can; could
- Can; can
Complete the dialogue by selecting the right option:
Maya: Hi, Sonam! __________ (have you heard/will you hear) the news about the plane crash in Delhi?
Sonam: Hi, Maya! Oh, no I ________ (hadn't/haven't). I hope no one was killed.
- have you heard; hadn't
- have you heard; haven't
- will you hear; hadn't
- will you hear; haven't
Complete the dialogue by selecting the right option:
Sushma: I don't think I _________ (can/could) go for the trip next month.
Neela: Oh no! ______ (May/ Should) I ask why?
- can; May
- can; Should
- could; May
- could; Should
Complete the dialogue by choosing the correct option to fill in the blank:
Mother: Son, you ____________ (are working since/have been working since) morning. Perhaps it's time you took some rest.
Son: Mom, I _________ (am not as tired/was not as tired) as you think. But since you say so, I will _________ (took some rest/take some rest).
- are working since; am not as tired
- are working since; was not as tired
- have been working since; am not as tired
- have been working since; was not as tired
Complete the dialogue by selecting the right option:
Mechanic: I _______ (have been fixing; have fixed) the problem with the engine, but let me know if anything goes wrong again.
Customer: Ok, thank you for your help. I _________ (will/would) let you know.
- have been fixing; will
- have been fixing; would
- have fixed; will
- have fixed; would
Identify the right option:
"What are we having for dinner" asked Jane.
- "What are we having for dinner." asked Jane.
- "What are we having for dinner" asked Jane?
- "What are we having for dinner? asked Jane."
- "What are we having for dinner?" asked Jane.
Identify the correct option:
Without the antidote Matt shook his head I don't think we can save him.
- Without the antidote Matt shook his head, I don't think we can save him.
- Without the antidote,"Matt shook his head" I don't think we can save him.
- "Without the antidote," Matt shook his head, "I don't think we can save him."
- "Without the antidote Matt shook his head I don't think we can save him."
Complete the dialogue by selecting the best option:
Sunita: Waiter! Could I have some coffee, please? Oh, and ______ (ensure you add/make sure you add) milk.
Waiter: Yes, of course. I'll ___________ (be right back with your order/ return with your order shortly).
- ensure you add; be right back with your order
- ensure you add; return with your order shortly
- make sure you add; be right back with your order
- make sure you add; return with your order shortly
For formal phone calls, introduction of the caller can be given in the following manner, EXCEPT-
- "Good morning!"
- "Could I speak to ___ please?"
- "Hi! What's up?"
- "I am Mr. X calling from ___ organisation."
Fill in the blank with a suitable option:
In case of a conversation with a friend on the phone, ______________________.
- high level of formality is required
- politeness in tone should be maintained
- one can talk informally and freely
- none of the above
In case of missing out on hearing what the speaker said, one should-
- Politely ask for clarification immediately
- Act rude over the telephone
- Stop talking
- Use abusive language
Complete the sentence with a suitable option:
While transferring a call, one should _____________________.
- Let the listener know that the call is being transferred
- Simply transfer the call without informing the listener
- Cut the call and ask the concerned department to call
- All of the above
Select the option that is NOT an inappropriate way to end a telephone conversation.
- Saying, "Thank you for calling."
- Speaking rudely
- Using abusive language
- Putting down the receiver without informing the opposite person
State whether true or false.
It is good to specify where you are calling from, if you feel it may be helpful to the person you are calling. So, you may start the telephonic conversation by saying, "Hello, I'm John and I'm calling from DAV Public School".
- True
- False
State whether true or false.
If you need to ask for a specific person, then phrase your request as a polite question. For e.g., May I ask who's calling please?
- True
- False
State whether true or false.
It is vital to use the right level of formality while speaking with someone on the phone. If you are too formal, people might find it difficult to feel comfortable when talking to you and if you are too informal, they might think you are being rude.
- True
- False
State whether true or false.
Communicating properly on the phone is important as the person you are speaking to cannot see your facial movement or your body language.
- True
- False
State whether true or false.
It is okay to use some of the informal features of the English language such as short forms, phrasal verbs and words like 'okay' and 'bye' during a formal conversation.
- True
- False
Choose the best answer:
Are your uncle and aunt still here?
- Yes, they are
- They are fine
- Its ok, thanks
- We have a nice family.
Arun is going on a trip with his friends. Complete the conversation with a suitable response:
Mother: Have you made sure you have everything you need?
Arun: Yes, I do Mom. Don't worry, I am sure I have packed everything.
Mother: Don't forget your tickets!
Arun: _______________
- I have it right here with my passport, Mom.
- I have safely placed the ticket in my backpack.
- Yes.
- I have it right here with my passport Mom.
Raj's mother fell ill all of a sudden and he had to look after her. So he couldn't go to his school. Complete the following conversation between him and his teacher:
Teacher: Raj, why were you absent yesterday?
Raj: ______________________
- Ma'am, my mother was ill, so I had to stay home to look after her.
- I'm very sorry but I had some urgent work.
- I missed school due to the fact that my mother had fallen ill.
- Mother had to be looked after; she was ill.
Complete the dialogue by selecting the right option:
Mother: Sam, ___________ (someone/a person) came by to see you today.
Sam: _____ (Is that so/Really)? Who was it?
- someone; Is that so
- someone; Really
- a person; Is that so
- a person; Really
Identify the correct response:
Interviewer: So, to what do you owe your success as a singer?
Singer: I had excellent instructors who always supported me.
Interviewer: I see. Which instructor had the most influence on you as a singer?
Singer: ___________________
- My first teacher has the most influence on me as a singer.
- Well, I think my first teacher had the most influence on me as a singer.
- Perhaps his first teacher had the most influence on him as a singer.
- My first teacher.
Identify the best dialogue to complete the conversation:
Doctor: Hello Dave, so how are you feeling today?
Dave: Hello! Not too good, I'm afraid. I haven't been able to sleep very well the past few days.
Doctor: I see, and why do you think that is?
Dave: _______________
- Well, I recently got promoted and have a lot more work lately.
- I work very hard and stay up late.
- The reason for my lack of sleep is that I have too much work to do.
- No reason.
Identify the right option:
And then I realised Jane said with a sigh that he lied to me.
- "And then I realised," Jane said with a sigh, "that he lied to me."
- And then I realised, Jane said with a sigh, that he lied to me.
- And then I realised, "Jane said with a sigh," that he lied to me.
- "And then I realised", Jane said with a sigh, "that he lied to me."
Identify the correct option:
I know. And the Saturday before that and the one before that. Don't you ever fancy something different, Bill?
- "I know." "And the Saturday before that and the one before that!" "Don't you ever fancy something different, Bill?"
- "I know. And the Saturday before that and the one before that! Don't you ever fancy something different, Bill?"
- "I know. And the Saturday before that and the one before that! Don't you ever fancy something different, Bill"?
- "I know, And the Saturday before that and the one before that, Don't you ever fancy something different, Bill?"
When you are calling in a formal context (making calls related to employment, finances, law, health, or admissions), which of the following word(s) should not be used?
- Could
- May
- What's up?
- Thank you
State whether true or false.
- True
- False
Which of the following is the correct meaning of the phrase 'call back'?
- Call from another number
- Talk louder
- Return a phone call
- None of the above
Communicating properly in a telephonic conversation is important because ____________________.
- the person cannot see your body language and facial expressions
- to impress the listener
- to achieve the purpose of communication
- all of the above
Which of the following is/are the phrasal verb(s) that help to improve telephonic conversations?
- Hold on
- Hang on
- Call back
- All of the above
From the given options, choose the word(s) that are not used during a formal telephonic conversation.
- Please
- Thank you
- Cheers
- Yes
From the given options, which of the question(s) would you use when asking for clarification during a telephonic conversation?
- Could you repeat that please?
- Could you speak a little more slowly please?
- Would you mind spelling that for me please?
- All of the above
Complete the sentence with a suitable option:
With reference to telephonic conversation, the phrase 'cut off' means _______________________.
- Cutting of telephone wires
- To be disconnected abruptly during a telephone conversation
- Banging the receiver
- Disinterest of the listener
These kinds of words should be used in a formal telephonic conversation, EXCEPT:
- Could
- Please
- May
- None of the above
While engaged in a telephonic conversation, it is important to ____________.
- maintain the appropriate level of formality
- speak clearly
- display politeness
- all of the above