Meaning, nature and importance of services - class-XI

meaning, nature and importance of services

46 Questions Published

Questions

Question 1 Multiple Choice (Single Answer)

CWC stands for _______.

  1. Central Water Commission
  2. Central Warehousing Commission
  3. Central Warehousing Corporation
  4. Central Water Corporation
Question 2 Multiple Choice (Single Answer)

State the following statement is True or False:

The report prepared by the director at the end of every financial year is called Annual Report or Director Report.

  1. True
  2. False
Question 3 Multiple Choice (Single Answer)

Which of the following can be treated as disadvantage of HUF form of business?

  1. A HUF business is not affected by the insolvency or death of any member including that of karta.
  2. An inefficient karta can do harm to the business.
  3. The continuity of business is always under threat. It may be due to a small rift within the family and if a co-parcener asks for a partition the business is closed.
  4. Since the karta has absolute freedom to manage the business, there is scope for him to misuse it for his personal gains.
Question 4 Multiple Choice (Single Answer)

Businesses providing direct services like tailors, restaurants and professional services like doctors, lawyers are generally organized as _____________.

  1. Proprietary concern
  2. Trust
  3. Co-operative society
  4. Any of the above
Question 5 Multiple Choice (Single Answer)

Services can be touched and felt.

  1. True
  2. False
Question 6 Multiple Choice (Single Answer)

The purpose of strategy is to provide__________.

  1. the strategic direction for an organization in the foreseeable future.
  2. direction and scope of an organization over the long term, which achieves advantage for an organization within a changing environment to meet the needs of markets.
  3. direction and scope of an organization over the long-term, which achieves advantage in a changing environment through its configuration of resources and competences with the aim of fulfilling stakeholder expectations.
  4. a set of standards which all employees in an organization should strive to attain
Question 7 Multiple Choice (Single Answer)

In order for promissory estoppel to arise, a number of requirements exist. Which of the following is NOT a requirement for promissory estoppel?

  1. The promise must be made by clear words.
  2. It must be inequitable for the promisor to go back on his promise.
  3. The promisee must rely on the promise.
  4. There must be a clear promise that legal rights will not be enforced.
Question 8 Multiple Choice (Single Answer)

Technological improvements are similar to international trade since both ____________________.

  1. increase the nation's aggregate Income
  2. reduce unemployment for all domestic markers
  3. neither helps in exports nor in imports
  4. make loss to nation
Question 9 Multiple Choice (Single Answer)

An operations strategy is created directly from the strategy ______________.

  1. Corporate strategy
  2. Marketing Strategy
  3. Business strategy
  4. Human resource strategy
Question 10 Multiple Choice (Single Answer)

The process of comparing the products and services with those of best in the industry to improve quality and performance is known as _____________.

  1. Advertising
  2. After-sale-Device
  3. Bench marking
  4. None of the above
Question 11 Multiple Choice (Single Answer)

ROI stands for ______________.

  1. Return On Investment
  2. Return On Internet
  3. Retyping Of Instruction
  4. Redesigning Of Interpreter
Question 12 Multiple Choice (Single Answer)

Tick mark the correct answer.
Which one of the following may not necessarily be an advantage of co-ordination?

  1. Effective supervision
  2. Unity of direction
  3. Creative force
  4. Summarisation of all management functions
Question 13 Multiple Choice (Single Answer)

Number of units are 5000 and per unit price is $60, then flexible budget variable would be __________.

  1. $5, 000, 000
  2. $3, 000, 000
  3. $2, 000, 000
  4. $1, 000, 000
Question 14 Multiple Choice (Single Answer)

The tax liability up to the date of transfer of business will be on _____________.

  1. Transferor Only
  2. Transferee Only
  3. Jointly and Severally liable by both the transferor and transferee
  4. Tax Liability Not transferrable
Question 15 Multiple Choice (Single Answer)

When can the proper officer issue summons to call upon a person?

  1. To give evidence
  2. Produce a document
  3. Produce any other thing in an enquiry
  4. All of the above
Question 16 Multiple Choice (Single Answer)

The real determinant of buying in income and saving theory is?

  1. Purchasing power
  2. Maximum satisfaction
  3. Stimulation of want
  4. Income
Question 17 Multiple Choice (Single Answer)

Motives are influenced by________.

  1. culture
  2. socio-economic background
  3. personality
  4. all of the above
Question 18 Multiple Choice (Single Answer)

Which of the following external factors influences capital structure?
I. Level of interest rates
II. Level of stock prices
III. Dilution of value
IV. Tax policy on interest and dividends
Of these:

  1. I and IV are correct
  2. II and III are correct
  3. I, II and IV are correct
  4. All are correct
Question 19 Multiple Choice (Single Answer)

State the following statement is True or False:

The principle of 'one share one vote' is used in the poll voting method. 

  1. True
  2. False
Question 20 Multiple Choice (Single Answer)

State the following statement is True or False:

A method of voting where members can vote in proportion to the number of shares held is called poll.

  1. True
  2. False
Question 21 Multiple Choice (Single Answer)

A written record of the business transacted and the resolution passed at the meeting is minute.

  1. True
  2. False
Question 22 Multiple Choice (Single Answer)

State the following statement is True or False:

The Chairman's special voting right is called the casting voting.

  1. True
  2. False
Question 23 Multiple Choice (Single Answer)

State the following statement is True or False:

A motion which brings to the notice of the Chairman certain irregularities of the meeting is point of order.

  1. True
  2. False
Question 24 Multiple Choice (Single Answer)

State the following statements is True or False:

A person appointed by a member to attend and vote at meeting is known as proxy.

  1. True
  2. False
Question 25 Multiple Choice (Single Answer)
The meeting in which the auditors are appointed is the Annual General Meeting.
  1. True
  2. False
Question 26 Multiple Choice (Single Answer)

State the following statement is True or False:

A Director who is entrusted with the substantial powers of management is the Managing Director.

  1. True
  2. False
Question 27 Multiple Choice (Single Answer)

The purpose(s) of business that goes beyond earning profits _____________.

  1. An important institution in society
  2. For the supply of goods and services
  3. Creating job opportunities
  4. All of above
Question 28 Multiple Choice (Single Answer)

_____________ services are the services uses used by business enterprises to conduct their activities.

  1. Business
  2. Social
  3. Personal
  4. All of the above
Question 29 Multiple Choice (Single Answer)

What makes services difficult to be judged than goods?

  1. Price
  2. Intangibility
  3. Place
  4. Promotion
Question 30 Multiple Choice (Single Answer)

Involvement of customers in services is the most important characteristic of services. 

  1. True
  2. False
Question 31 Multiple Choice (Single Answer)

The service provided to improve the standard of living of the weaker sections of society are ______________.

  1. Business services
  2. Social services
  3. Personal services
  4. None of the above
Question 32 Multiple Choice (Single Answer)

Services are ___________ in nature.

  1. Intangible
  2. Inconsistent
  3. Inseparable
  4. All of the above
Question 33 Multiple Choice (Single Answer)

A joint HUF business ceases to exist on the death of the KARTA.

  1. True
  2. False
  3. Partly true
  4. None of above
Question 34 Multiple Choice (Single Answer)

___________ services are experienced differently by different customers according to their preferences and demands.

  1. Business
  2. Social
  3. Personal
  4. All of the above
Question 35 Multiple Choice (Single Answer)

The simultaneous activity of production and consumption of services is called _____________.

  1. Inventory
  2. Inconsistency
  3. Inseparability
  4. Intangibility
Question 36 Multiple Choice (Single Answer)

Which of these statement(s) is/are true about a good objective?

  1. A good objective should clarify the desired result.
  2. Enable achievement to be measured.
  3. Need not specify a time scale.

  1. 1 & 2
  2. 2
  3. 1
  4. 3
Question 37 Multiple Choice (Single Answer)

What does the postal rule state?

  1. That acceptance occurs as soon as the letter is posted.
  2. The acceptance occurs when the letter is received by the offeror.
  3. That acceptance occurs when the letter is read by the offeror.
  4. That acceptance does not occur if the letter lost in the post.
Question 38 Multiple Choice (Single Answer)

International trade in goods & services is sometimes used as a substitute for all of the following except ________________________________.

  1. international movement of capital
  2. domestic production of different goods and services
  3. international movement of labor
  4. international movement of technology
Question 39 Multiple Choice (Single Answer)

International trade is based on the idea that ______________.

  1. exports should exceed imports
  2. resources are less mobile internationally are goods
  3. resources are more mobile internally than are goods.
  4. imports should not be there
Question 40 Multiple Choice (Single Answer)

Standing offer means purchasing of goods on _____________.

  1. as and when basis
  2. as and where basis
  3. as and how basis
  4. none of the above
Question 41 Multiple Choice (Single Answer)

Which one of the following is not a remedy available in case of default?

  1. Sue for breach of contract and for damages.
  2. Repossess the goods after the buyer has resold them.
  3. Stop delivery of the goods.
  4. Demand specific performance.
Question 42 Multiple Choice (Single Answer)

An agent, which sells the goods, which are in its possession for his principal, is ______________.

  1. broker
  2. factors
  3. auctioneers
  4. none of the above
Question 43 Multiple Choice (Single Answer)

Goods displayed on a shop window with a price tag is an _______________.

  1. offer
  2. invitation to offer
  3. counter of the above
  4. none of the above
Question 44 Multiple Choice (Single Answer)

_________ offers the opportunity to produce goods as per the requirements of a customer.

  1. Job Method
  2. Batch method
  3. Flow method
  4. All of the above
Question 45 Multiple Choice (Single Answer)

What do we mean by ITES?

  1. Indian Technology Enabled Services
  2. International Telecommunication Extra Services
  3. Information Technology Enabled Services
  4. none of the above
Question 46 Multiple Choice (Single Answer)

Paid form of non-personal promotion of ideas, goods and services by an identified sponsor is called:

  1. Advertising.
  2. Sales promotion
  3. Personal Selling
  4. None of the above