The consumer protection act, 1986 - class-XII

The Consumer Protection Act provides for six consumer rights and helps consumers in getting their grievances redressed for any shortcoming in the goods purchased or services availed.

True, consumer protection has a moral justification for business. It is the moral duty of every business to protect the interests of its customers. Business organisations must follow ethical values and any form of exploitation of the consumers such as unfair trade practices, adulteration, etc. must be avoided.

A consumer is defined as a person who purchases goods for personal use or consumes services, as per the Consumer Protection Act.

The desirable method of consumer protection is imposition of self regulation and discipline by the manufacturers and traders on themselves. It helps to prevent fraudulent practices in the market place. It also promotes fair trade and accurate information in the market.

The Consumer Welfare Fund was established by the Government of India under the Central Excise Act to promote and protect the welfare of consumers.

The Consumer Welfare Fund is created in 1992.Consumer Welfare Fund is created by The
Government of India. This welfare fund is created
in order to promote the uphold the consumer's interest. It also
addresses unfair practices prevalent in the market place.

Dispute settlement can involve various methods including direct negotiation, mediation, arbitration, or litigation, making all the listed options valid approaches.

District Forums are set up in each district by the State Government concerned.
The District Forum consists of a President and two other members, one of whom should be a woman.
They all are appointed by the State Government concerned.
A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs

The Consumer Protection Act, 1986 provides for six rights of consumers.
The consumer protection councils set up under the Act are intended to promote and protect the various rights of consumers.

The National Consumer Disputes Redressal Commission (NCDRC) is the apex body established under the Consumer Protection Act to handle consumer grievances at the national level.

The Consumer Protection Act establishes a three-tier system: District Forum, State Commission, and National Commission. A 'Local forum' is not a formal part of this statutory structure.

The consumer has a right to acquire knowledge and to be a well informed consumer throughout life.
He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. Many consumer organisations and some enlightened businesses are taking an active part in educating consumers in this respect.

The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service.
It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells.
Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.

The state commissions are set up in each state by State Government.
Each State Commission consists of a President and not less than two other members, one of whom should be a woman.
They are appointed by the State Government concerned.
A complaint can to be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs but does not exceed Rs. 1 crore.
The appeals against the orders of a District Forum can also be filed before the State Commission.

Consumer organization play an important role in educating consumers about their rights and providing protection to them. These consumer organization also promote consumer awareness about the fraudulent practices in the market place.

The government can protect the interests of the consumers by enacting various legislations. Government make policies in order to protect the rights of the consumers. It also helps to prevent the fraudulent practices in the market place.

Under consumer awareness, a consumer is well informed about his rights and the
reliefs available to him, is in a a position to raise his voice against
any unfair trade practices or unscrupulous exploitation. Consumer awareness is of utmost necessary to uphold the rights of the consumers.

The
Consumer Protection Act, 1986 provides for three- tier machinery at
the district, state and national levels for redressal of consumer
grievances. The most important regulation which
provide protection to consumers is the Consumer Protection Act. This Act
helps to protect the interests and rights of the consumers. It also
helps to prevent the fraudulent practices in the market place.