Consumer Protection and Grievance Redressal Mechanism - Class XII

A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, does not exceeds Rs. 20 lakhs, hence above statement is false.

 Before formally filing a Consumer Complaint, it is desired that the Consumer gives notice to the opposite party of the fact of any deficiency in service or of unfair trade practice etc to see if the trader is willing to make good the loss suffered by either replacing the commodity or returning the value of the purchase. If yes, the issue resolves then and there. But if the trader refuses or neglects here that the consumers needs to approach the Consumer Court.

The Price Rise Resistance Movement (Mahangai Pratikar Samiti) was a consumer movement initiated in Delhi.

The Consumer Guidance Society of India (CGSI) was established in Mumbai in 1966.

A National Consumer Council of India was formed in New Delhi in 1988. This council was set up by the Consumer Protection Act. It helps to uphold the interest of the consumers. National Consumer Council also function to protect the rights of the consumers.

Under the Consumer Protection Act (as amended), the State Commission handles cases where the value exceeds Rs 1 crore but is less than Rs 10 crore. 89 lacs falls under the District Commission jurisdiction in the original act, but modern amendments have shifted thresholds.

Factory-in-pack-premiums schemes are popular for the case of baby food and tinned food items. It arrives in a promotional form. Factory-in-pack--premiums can be defined as a way of packaging in which one product is packed with a sample, which is known as premium.

None of the following are out of the purview of the Consumer Protection Act
i. Doctors
ii. Advocates
iii. Practising Chartered Accountants

A member of District Forum can hold office up to the age of 65 years- this statement is true. The first authority before whom a
complaint may be filed by a consumer as per the Consumer Protection Act,
1986 is District forum. In 1986, it had jurisdiction to entertain
complaints where the value of goods or services does not exceed Rs
500000 but now the limit is raised to 20 lakhs.

The district forum consists of a President and two or other members, one of whom should be a woman. The President can be a retired judge or working judge of District Court. They are appointed by the state government.

If the aggrieved party is not satisfied by
the jurisdiction of the district forum then they can file an appeal
against the judgement in State Commission within 30 days by depositinng
Rs 25000 or 50% of the penalty amount whichever is less.A
complaint can be made to the appropriate district forum when the value
of goods or services in question, along with the compensation claimed,
does not exceed Rs. 20 lakhs.

A
complaint can be made to the appropriate district forum when the value
of goods or services in question, along with the compensation claimed,
does not exceed Rs. 20 lakhs. If the aggrieved party is not satisfied by the jurisdiction of the district forum then they can file an appeal against the judgement in State Commission within 30 days by depositinng Rs 25000 or 50% of the penalty amount whichever is less.

The National Commission has jurisdiction for claims exceeding Rs 10 crore under the 2019 Act, but older curriculum often cites Rs 1 crore as the threshold for National Commission jurisdiction.

The National Commission consists of a President and at least 4 other members, one of whom should be a woman.The
President  are appointed by the central government, after the consultation with the Chief Justice of India.

The President and two other members, one of whom should be a woman, are appointed by the state government concerned. The president who is a woman is mostly gets chosen after the consultation with the state government.

The appeals against the orders of a state government can also be filed before the national commission.If the aggrieved party is not satisfied with the judgement of the state commission, then they can file an appeal to National Commission within 30 days by depositing 35000 or 50% of the penalty amount whichever is less.

The National Commission consists of a President and at least 4 other members, one of whom should be a woman.The
President  are appointed by the central government, after the consultation with the Chief Justice of India.

Carrying
out comparative testing of consumer products in accredited laboratories
to test relative qualities of competing brands and publishing the test
results for the benefit of consumers. It is done to uphold the interests. It also helps protect the rights of the consumers.

Right to seek redressalis not a function of NGO.NGOs have a constitution of  their own and are free from government interference.Educating
the general public about consumer rights by organizing training
programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing
legal assistance to consumers by way of providing aid, legal service etc.
in seeking legal remedy is one of the functions of NGO.Encouraging
consumers to strongly protest and take an action against unscrupulous,
exploitative and unfair trade practices of sellers is a function of the
NGO.Publishing
periodicals and other publications to impart knowledge about consumer
problems, legal reporting, reliefs available and other matters of
interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In
India, several consumer organizations and non-governmental
organizations (NGOs) have been set up for the protection and promotion
of consumers'  interest.The functions of the NGOs are:

Consumer organization are a group of people who seek to protect people from corporate abuse- this is a true statement. Consumer organizations help to uphold the interests and rights of the consumers. It also helps to protect the consumers from the fraudulent practices in the market place.

The Consumer Protection Act mandates that a complaint must be filed within two years from the date on which the cause of action has arisen.

Services rendered free of charge or under a contract of personal service are explicitly excluded from the definition of 'service' under the Consumer Protection Act.

The National Consumer Disputes Redressal Commission (NCDRC) is the apex body in the three-tier quasi-judicial consumer dispute redressal machinery in India.