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Electronics and IT Industry in India
Information technology in India includes which of the below mentioned components?
Information technology in India is an industry consisting of two major components: IT services and business process outsourcing. The sector has increased its contribution to India's GDP from 1.2% in 1998 to 7.5% in 2012. India's current prime minister Narendra Modi has started 'Digital India' project to give IT a secured position inside & outside India.
Business process outsourcing BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers.