Aptitude for Service Sector - 1
Aptitude for Service Sector - 1
Questions
After a short circuit, the wires in a hotel room start smouldering. What would you do?
- Raise the alarm by activating a 'Break Glass' alarm.
- Evacuate via the closest safety exit.
- Turn off the main switch.
- Call an ambulance and a security guard.
While you are travelling to your office early in the morning, you miss a near collision with an electric cable hanging loose in the middle of the street. It is foggy and the cable is hard to detect from a distance. What will you do before informing the authorities?
- Try to put the cable back to its place.
- Take a reflector from the boot of your car and tie it in the middle of the cable.
- Try to cut it in halves with the help of your tools.
- Take some branches of any tree and put them there so that people can be cautious.
In a convention hall, a wire of a chandelier looks like it is about to snap. There is a party going on. What will you do first?
- Check for any sign of immediate danger.
- Make people exit the hall.
- Tell people not to use the lifts.
- Put a large table underneath it, so that it doesn't fall on anyone if the wire snaps.
Due to some security issue, security services have locked down the hall area of your workplace. You are inside and in a hurry to go back home as your daily work is over. What will you do?
- Check for any sign of immediate danger and open the windows to leave.
- You are sure that it is just a drill, so you will open the back door which is locked from inside.
- Remain calm and wait for them to pass the instructions.
- Put some music on and enjoy your favourite tracks.
Somebody calls at your desk phone and makes a bomb threat. What will you do?
- Try to remain calm and listen.
- Disconnect the call and call the police.
- Notify your colleagues and juniors.
- Forward the call to somebody elder to you.
You have promised your friend to go with him for a movie on Saturday. Your sister falls sick on Saturday and you would like to stay home. What would you do?
- Tell your friend that you changed your mind.
- Go for the movie as you have promised to do so.
- Apologise and make a fresh promise.
- Tell him that you are sick, so you can't go with him.
A relative of yours with mental incapacity to make decisions about his/her own safety is abused in his/her own home by his/her partner. You want to help. You will
- ask the person to report the matter to the police and explain to him the different ways in which the police may be able to help
- discuss with his/her partner about the various options available for addressing the situation
- report the incident to the police even if the person does not want to report it
- give him/her information about where he/she can get help
The work of a subordinate or a team member of yours is not up to the expectations. What will you do?
- Report this to anyone higher in authority.
- Bash him/her for not doing their work properly.
- Ask him/her about it in the presence of other team members.
- Talk with him/her in person about the issue.
A co-worker tells you in confidence that she plans to call in sick while she is actually taking a week’s vacation. What would you do?
- Score points by reporting it to the authorities.
- Not do anything and let her be.
- Advice her to be honest with her co-workers.
- Tell her to be cautious and ask if she needs assistance.
Describe how you would handle a situation where your employees are resisting a new idea or policy.
- Tell them that you are more experienced.
- State your qualification and training in that regard.
- Take responsibility of the outcome.
- Share the benefits and listen to their matters of concern.
How would you deal with a colleague at work with whom you seem to be unable to build a successful working relationship?
- Talk only over e-mail.
- Ask him about his problem.
- Find out what interests him.
- Talk as less as possible.
In a training session, you find that the trainer has a thick accent, and you can’t understand what’s being said. What would you do?
- Point out the trainer about it.
- Try your best to understand what the trainer is saying.
- Ask someone to translate everything that the trainer is saying.
- Don't attend the session and ask your friend about it later.
How would you handle a situation where you believed strongly in a recommendation you made in a meeting, but most of your co-workers shot it down?
- Keep pointing out the positive points of your recommendation.
- Stall all other work until you are given the green flag.
- Let it go and move on.
- Settle the score by disapproving the recommendations made by them.
What would you do if you realise at the last moment that a report you wrote for your boss or professor was not up to the mark?
- Meet up with him and ask for an extension.
- Let it slip as he has not noticed it.
- Cook up a story to tell if you are questioned.
- Tell him that it was bound to happen as it was not plausible.
What would you do if the priorities on a project you are working on change suddenly?
- Register your grievance as you don't like it at all.
- Notify everyone working on the project of the changes.
- Ask for the reasons of this change.
- Ask if the priorities will again change in the future.