Multiple choice general knowledge

What is British Airway's BPO unit called?

  1. Speedwing Services

  2. Air UK BPO

  3. British Airways

  4. World Network Services
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

British Airways established its BPO captive unit in India as World Network Services, handling back-office operations including customer service, finance, and accounting processes for the airline. The unit was part of BA's cost optimization strategy through offshore operations.

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