Multiple choice

A tech identified malware on a user’s system. What should the techdo NEXT according to malware removal best practices?

  1. Enable System Restore and create a restore point

  2. Educate the user about how to avoid malware

  3. Update the antivirus software and run a full system scan

  4. Move the infected system to a lab with no network connectivity
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

When malware is identified, the first priority is containing the threat by isolating the system from the network to prevent spread or data exfiltration. Moving to a lab with no network connectivity is the immediate containment step. Updates, scans, and user education come after containment.

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