Multiple choice

Head of the Customer Relations Department: I have received over 10,000 instances of feedback on this issue from our customers and the most of them like our current color-scheme. These communications prove that most of our customers are not in favor of a change in our current color scheme.

Which of the following, if true, most weakens the conclusion being arrived at by the head of the Customer Relations Department?

  1. The issue is very contentious and many in the top management have very strong opinions on it.

  2. Some managers from Head’s own department do not like the current color-scheme.

  3. Customers who do not like the current color-scheme are more vocal than the customers who like the scheme.

  4. Customers who like the current color-scheme are more likely to give feedback to the Head than customers who do not like the scheme.

  5. During the trial phase of the current color-scheme, the Head himself was not completely satisfied with the current color-scheme.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The Head of the Customer Relations Department arrives at his conclusion on the basis of the communications that he has received which may or may not be representative of all the customers. This is stated very clearly in option (4). Hence (4)

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