Multiple choice

As a TTE, you come across a couple travelling with a small child. They have not bought a ticket for the child as children less than five years of age travel free. However, when asked, the child says she is six years old. The parents say that the child does not understand the distinction between being five year old and being four, going on five.

How would you tackle the situation so that the decision is ethical?

  1. Ask the parents for proof of child’s age failing for which they will have to buy a ticket and pay penalty.

  2. Ask the parents for proof of child’s age failing for which they will have to buy a ticket.

  3. Question the child more in an attempt to arrive at the truth.

  4. Tell the child that she is a big girl and move on.
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The TTE must follow official procedure when there is doubt about a passenger's eligibility for a free ticket. Requiring proof is the standard, objective way to resolve the conflict without being arbitrary.

Keep practicing — related questions