Multiple choice

General statements that guide decision-making are called

  1. procedures

  2. policies

  3. rules

  4. programmes

  5. all the above

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Policies are broad, general statements that guide organizational decision-making and provide a framework for consistent actions. Procedures are specific step-by-step instructions, rules are specific directives, and programmes are planned activities - none of these are general statements.