Multiple choice

The Bombay dabawala have achieved international reputation because of

  1. timely daba delivery

  2. organized team work

  3. six sigma based operation

  4. excellence service for last 50 years and beyond
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The Mumbai dabbawalas are renowned globally for their exceptional service reliability and Six Sigma quality (99.9999% accuracy rate) maintained for over 125 years since 1890. While they demonstrate timely delivery (A) and teamwork (B), and use Six Sigma methodology (C), option D captures the essence of their international reputation - sustained excellence over five generations. Their operation has been studied by management schools worldwide as a model of efficiency and service excellence.

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