Multiple choice

In case, a customer desires to close his account with a bank,

  1. the customer has to give valid reasons for closure

  2. the banker can get feedback from the customer and influence/convince customer to continue his account and then close his account, if customer does not agree

  3. the banker can close the account on oral request

  4. none of the above
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B Correct answer
Explanation

When a customer wants to close an account, bankers typically try to understand the reason and may attempt to retain the customer through feedback and persuasion. However, if the customer insists on closure, the bank must process it. Valid reasons are not mandatory, and oral requests alone are insufficient - written requests are required.

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