Multiple choice

The cases of deceased depositors where the claims have been received and are pending beyond the stipulated period are required to be reported to which of the following?

  1. Board of Directors of the bank

  2. Ombudsman

  3. Reserve Bank of India

  4. Customer Service Committee of the Board

  5. All of the above

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Correct Answer: Customer Service Committee of the Board Banks should report to the Customer Service Committee of the Board, at appropriate intervals, on an ongoing basis, the details of the number of claims received pertaining to deceased depositors / locker-hirers / depositors of safe custody article accounts and those pending beyond the stipulated period, giving reasons therefor.