Multiple choice

________ is an approach that organisations use to improve their internal processes and increase customer satisfaction.

  1. Total Quality Management (TQM)

  2. Customer Management

  3. Risk Management

  4. Financial Management
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Total Quality Management (TQM) is an approach that organisations use to improve their internal processes and increase customer satisfaction. When properly implemented, it can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an increased number of satisfied and loyal customers.

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