Directions: Answer the given question based on the following passage:
What makes a static system of administration and management dynamic in this human orientation? There the heart is touched, not the mere intellect. It is when heart responds to heart that a static bureaucracy and management, be it in government or in service institutions like banking, become transformed into dynamic developmental administration and management. There is an appropriate strategy in everything. Our people, and even our foreign collaborators in industry, often complain that nothing moves in our bureaucracy; how many well-conceived developmental plans and programmes in our country are getting stifled by our wooden bureaucracy! All this will change when all our public service activities become infused with enlightened-citizenship awareness and the humanistic motive.
What is the underlying idea of the passage?