Multiple choice technology

What should be done when an user in a support demand asks to reset his PPM password?

  1. Ask him to contact Service Desk at 9936

  2. Tell the user that it is impossible

  3. Reset the password for the user

  4. Escalate the demand
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A Correct answer
Explanation

PPM password resets must be handled through the Service Desk (extension 9936) for security and audit trail purposes. Support engineers should not reset passwords directly, and telling users it's impossible is incorrect - there is a proper process.

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