Multiple choice technology

Identify the event types in genesys

  1. branch event

  2. client event

  3. service event

  4. control event

  5. lookup event

  6. translate event
Reveal answer Fill a bubble to check yourself
A,B,C,F Correct answer
Explanation

Genesys defines four main event types: branch events (for ruleset branching), client events (for user interaction), service events (for backend service calls), and translate events (for document formatting). Options D (control event) and E (lookup event) are not standard Genesys event types - lookup is typically a function, not an event type.

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