Multiple choice technology

How to handle issues which occur on daily basis and follow a trend?

  1. Create a PM ticket for investigation

  2. Open a request ticket

  3. follow up with property on the periodic occurance

  4. document and leave it
Reveal answer Fill a bubble to check yourself
A,D Correct answer
Explanation

For recurring daily issues that show a trend, you should create a PM (Preventive Maintenance) ticket for proper investigation and root cause analysis. Additionally, you should document the pattern. Simply opening request tickets or following up periodically doesn't address the underlying trend. PM tickets trigger structured investigation processes.

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