Multiple choice technology

Before escalating ticketsto property it needs to be approved by

  1. AOD

  2. OM

  3. ShiftLead

  4. Peers

  5. All of the above
Reveal answer Fill a bubble to check yourself
A,B,C Correct answer
Explanation

Before escalating tickets to property, approval is required from AOD (likely Authority on Duty), OM (Operations Manager), or ShiftLead. Peers cannot authorize escalation to property level. Option E is incorrect because peers are not valid approvers. This ensures proper chain of command and prevents unnecessary escalations.

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