Multiple choice technology

What are the two major processes in Problem Management?

  1. Technical and Service

  2. Resource and Proactive

  3. Reactive and Technical

  4. Proactive and Reactive
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Problem Management has two major processes: Reactive Problem Management (responding to problems after incidents occur, investigating root causes) and Proactive Problem Management (identifying and preventing problems before they cause incidents). This dual approach addresses both current issues and prevents future ones.

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