Multiple choice technology

El aprendizaje y mejora es la principal preocupación de cuál de los siguientes elementos del ciclo de vida del servicio?

  1. Estrategia del Servicio, Servicio de Diseño, Transición del Servicio, Operación y Servicio de Mejora Continua del Servicio

  2. Estrategia de Servicio, Transición del Servicio de operaciones y servicio

  3. Servicio de Operaciones y Mejora Continua del Servicio

  4. Mejora Continua del Servicio
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Continual Service Improvement (CSI) is the specific stage of the ITIL service lifecycle that focuses on learning and improvement. While all stages of the lifecycle involve some degree of improvement, CSI is explicitly dedicated to monitoring and improving IT services, processes, and performance. Options A, B, and C are incorrect because they combine multiple lifecycle stages or omit CSI, which is the sole element with learning and improvement as its primary concern.

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