Multiple choice technology

In Workflow Optimization model first point of contact for incident management would be

  1. SD

  2. Triage

  3. SIE

  4. NIE

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

In the Workflow Optimization model, Triage is the first point of contact for incident management. Triage assesses and routes incidents appropriately. SD (Service Desk) (A) typically handles different types of requests, and SIE/NIE (C, D) are specialized teams.