The Annual Microsoft CSAT score to avoid penalty should be
-
>65% in FY11
-
>85% in FY11
-
>75% in FY11
-
Does not apply
A
Correct answer
Explanation
Microsoft's FY11 CSAT target required scores above 65% to avoid penalties. This was a specific contractual threshold in that fiscal year. The higher percentages (75%, 85%) represent aspirational targets but weren't the penalty avoidance threshold.