Multiple choice technology

The Annual Microsoft CSAT score to avoid penalty should be

  1. >65% in FY11

  2. >85% in FY11

  3. >75% in FY11

  4. Does not apply

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Microsoft's FY11 CSAT target required scores above 65% to avoid penalties. This was a specific contractual threshold in that fiscal year. The higher percentages (75%, 85%) represent aspirational targets but weren't the penalty avoidance threshold.